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Globe Life is a U.S.-based insurance company focused on individual life insurance and related protection products. It serves customers through both agent networks and direct channels, with its work centered on customer service, agent careers, and helping families plan for long-term financial protection. Globe Life’s financial strength is also evaluated by independent analysts, an important consideration for customers and professionals exploring opportunities in the insurance sector.
Part-Time Customer Retention Representative (AM Shift) – Remote
Globe Life is hiring a part-time customer retention representative to support life insurance policyholders through inbound and outbound calls. This is a remote Monday-to-Friday morning-shift role based in the United States.
Description
- Respond to policyholders seeking cancellations and identify suitable retention options
- Reach out to customers with lapsed life insurance policies to discuss payment solutions and available opportunities
- Review each policyholder’s circumstances and suggest appropriate coverage changes
- Develop customer rapport through professional, empathetic, and easy-to-understand communication
- Document customer contacts, retention activities, and results accurately
- Keep up to date with life insurance products, policy provisions, and internal procedures
- Tailor communication to each customer and complete necessary follow-up
- Achieve contact center targets for call volume, retention, first-call resolution, schedule adherence, quality, and attendance
- Complete daily inbound cancellation and outbound lapse-recovery quotas while upholding service standards
- Work a Monday-through-Friday schedule
Requirements
- High school diploma or equivalent qualification
- Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
- Typing speed of at least 30 words per minute
- Call center experience is preferred
- Insurance or sales experience is preferred
- Strong verbal and written communication abilities
- Capacity to resolve complex policyholder concerns while maintaining a positive approach
- Comfort working under pressure in a fast-paced setting
- Familiarity with life or health insurance terminology is preferred
- Reliable, consistent attendance during the assigned shift
- Ability to work either full-time or part-time according to the position’s specifications
Benefits
- Compensation is designed to reflect your expertise and contribution
- Health, dental, and vision insurance coverage
- Life insurance benefits
- Retirement options that include a company-matched 401(k) and pension plan
- Paid holidays and time off
- Parental leave
- Subsidized bundled subscriptions for fitness, mindfulness, nutrition, and sleep support
- Employer-paid counseling for mental health, stress management, and work-life balance
- Eligibility for continuing education reimbursement
- Company-paid FLMI and ICA courses
- Discounted Texas Rangers tickets
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