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Maxxia Pty Ltd
Maxxia Pty Ltd
1,001 – 5,000 Employees
AutomotiveConsultingLogistics
Maxxia Pty Ltd provides salary packaging and novated leasing services in Australia. The company helps employees explore workplace benefit options designed to reduce income tax and manage vehicle financing, including novated leases for new and electric vehicles. With more than 30 years of experience, Maxxia also offers employers and employees practical resources and tools for understanding and managing these arrangements.
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Part-Time Customer Care – NDIS Support (Hybrid)

Provide part-time customer care to NDIS participants, nominees and providers across Australia. Resolve enquiries through phone, email and live chat from Australian offices.

AUAustralia
$65,000 / year
HybridPart-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Support NDIS participants, nominees and service providers across Australia
  • Answer customer enquiries by phone, email and live chat
  • Manage high enquiry volumes while maintaining customer experience, quality and efficiency
  • Support customers respectfully through frustration, confusion and challenging circumstances
  • Explain NDIS processes, funding and services in clear language
  • Make outbound calls to share useful information and strengthen the customer experience
  • Maintain accurate records across multiple systems
  • Coordinate with internal teams and external stakeholders, escalating issues when required
  • Own customer enquiries through to resolution
  • Develop knowledge of the NDIS, company services and provider processes

Requirements

  • Experience in customer service or the disability sector, such as Customer Care, Support Coordination or Plan Management
  • Background supporting customers, participants, providers or stakeholders in a service-oriented environment
  • Knowledge of the NDIS and its participating people and organisations is helpful but not required
  • Clear, respectful communication skills with the ability to explain information effectively
  • Practical mindset with a focus on finding solutions
  • Confidence handling complex customer conversations
  • Motivation to learn and grow across varied customer service responsibilities
  • Collaborative working style with the initiative to manage enquiries from initial contact through resolution
  • Ability to complete required background checks, including criminal history and ASIC checks
  • NDIS Workers Screening Check where applicable

Benefits

  • 12% superannuation
  • Values-led culture supported by a recognition program
  • Novated leasing benefits and discounts
  • 12 weeks of paid parental leave
  • Broad learning and development opportunities for career progression
  • Sonder digital wellbeing platform with personalised support available 24/7
  • Annual flu vaccinations
  • Default Income Protection Insurance reimbursement for members of the MMS Default Super Fund
  • Exempt Employee Share Plan
  • Volunteer leave
  • Career break
  • MMS Rewards program
  • Hybrid work with flexibility discussions

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