Maxxia Pty Ltd
Maxxia Pty Ltd
Maxxia Pty Ltd Австралияда жалақыны құрылымдау және новацияланған лизинг қызметтерін ұсынады. Компания қызметкерлерге табыс салығын азайтуға және автокөлікті қаржыландыруды басқаруға арналған жұмыс орнындағы жеңілдіктер нұсқаларын қарастыруға көмектеседі. Бұл қызметтерге жаңа және электрлі көліктерге арналған новацияланған лизинг те кіреді. 30 жылдан астам тәжірибесі бар Maxxia жұмыс берушілер мен қызметкерлерге осы келісімдерді түсінуге және басқаруға арналған практикалық ресурстар мен құралдарды да ұсынады.

Part-Time Customer Care – NDIS Support (Hybrid)

Provide part-time customer care to NDIS participants, nominees and providers across Australia. Resolve enquiries through phone, email and live chat from Australian offices.

Сипаттама

  • Support NDIS participants, nominees and service providers across Australia
  • Answer customer enquiries by phone, email and live chat
  • Manage high enquiry volumes while maintaining customer experience, quality and efficiency
  • Support customers respectfully through frustration, confusion and challenging circumstances
  • Explain NDIS processes, funding and services in clear language
  • Make outbound calls to share useful information and strengthen the customer experience
  • Maintain accurate records across multiple systems
  • Coordinate with internal teams and external stakeholders, escalating issues when required
  • Own customer enquiries through to resolution
  • Develop knowledge of the NDIS, company services and provider processes

Талаптар

  • Experience in customer service or the disability sector, such as Customer Care, Support Coordination or Plan Management
  • Background supporting customers, participants, providers or stakeholders in a service-oriented environment
  • Knowledge of the NDIS and its participating people and organisations is helpful but not required
  • Clear, respectful communication skills with the ability to explain information effectively
  • Practical mindset with a focus on finding solutions
  • Confidence handling complex customer conversations
  • Motivation to learn and grow across varied customer service responsibilities
  • Collaborative working style with the initiative to manage enquiries from initial contact through resolution
  • Ability to complete required background checks, including criminal history and ASIC checks
  • NDIS Workers Screening Check where applicable

Артықшылықтар

  • 12% superannuation
  • Values-led culture supported by a recognition program
  • Novated leasing benefits and discounts
  • 12 weeks of paid parental leave
  • Broad learning and development opportunities for career progression
  • Sonder digital wellbeing platform with personalised support available 24/7
  • Annual flu vaccinations
  • Default Income Protection Insurance reimbursement for members of the MMS Default Super Fund
  • Exempt Employee Share Plan
  • Volunteer leave
  • Career break
  • MMS Rewards program
  • Hybrid work with flexibility discussions

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