Ankaadia
Ankaadia
11 – 50 Employees
HR TechRecruitmentSaaS
Ankaadia is an HR technology and SaaS platform for international recruitment and labour migration. Its software helps employers, recruitment agencies, candidates, partners and authorities coordinate cross-border hiring through connected workflows for sourcing, document management, visa and permit applications, onboarding and integration. The platform also supports multilingual collaboration, AI-assisted data processing, API integrations, billing and project management, with GDPR-compliant security designed for the operational demands of international hiring.

Paid Mandatory Customer Success Internship – Knowledge Base

Support Ankaadia’s HRTech SaaS platform for international skilled-worker migration. Build knowledge-base content, improve support documentation, and help onboard customers.

Description

  • Build and organize the knowledge base and user documentation, including content in GitBook
  • Write Help Center articles, practical guides, and tutorials
  • Handle and analyze customer support requests in Zendesk
  • Spot recurring support questions and turn them into new documentation
  • Capture customer feedback and share relevant product needs with the Product team
  • Assist with onboarding initiatives for new customers
  • Own smaller documentation and process-improvement projects
  • Help continuously improve Customer Success processes

Requirements

  • Enrolled in a degree program that requires completion of a mandatory internship
  • Genuine interest in digital products, software, or SaaS platforms
  • Organized, detail-oriented, and able to work independently
  • Comfortable explaining complex information in clear, accessible language
  • Strong, clear, and solution-focused communication skills
  • Excellent written and spoken German and English
  • Some experience creating user documentation or knowledge bases, such as GitBook, is a plus
  • Some experience with ticketing tools or support workflows, such as Zendesk, is a plus

Benefits

  • Modern Apple or Dell equipment
  • Flexible work arrangements with remote-work options
  • Fast decision-making and a collaborative team environment
  • Contemporary office in the greater Frankfurt area
  • Practical exposure to Customer Success and Support in a software company
  • The chance to help build and expand the knowledge base
  • Work alongside an experienced Customer Success team
  • The opportunity to develop with a growing HRTech scale-up

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