Compass Experience Labs
Compass Experience Labs
Compass Experience Labs is a consulting company focused on customer experience, customer care, and recruitment process optimization. It helps businesses improve customer interactions through tailored support programs, loyalty optimization, and systems optimization that work with existing business systems. Its services include 24/7 customer support and end-to-end Recruitment Process Outsourcing (RPO), supporting organizations seeking more efficient customer operations and recruitment processes. Compass Experience Labs works with businesses in areas including food and beverage, logistics, subscription commerce, and apparel, developing customer care strategies suited to their operational needs.

Outbound Healthcare Call Center Agent - Ohio Remote

Make outbound calls to existing healthcare members on behalf of Compass Experience Labs, helping them adopt a wellness app and access its features. Support app registration while handling health-related conversations with empathy and HIPAA-compliant care.

Description

  • Reach existing healthcare members through proactive outbound calls to encourage use of the online mobile app
  • Explain app functions and wellness benefits, including appointment scheduling, test-result access, and medication reminders
  • Walk members through downloading and registering for the app over the phone
  • Resolve basic app and access issues
  • Handle sensitive healthcare discussions with empathy, professionalism, and respect for privacy requirements
  • Record call details, app-download conversions, and member feedback in the healthcare CRM
  • Follow HIPAA requirements and established company quality standards
  • Represent the brand while helping members adopt and use digital healthcare tools

Requirements

  • Maintain a dedicated, quiet, distraction-free workspace at home
  • Have a highly stable internet connection and dependable power supply
  • Be very comfortable using smartphones and mobile applications
  • Explain digital procedures clearly to people with limited technical experience
  • Hold a high school diploma or equivalent
  • Have at least two years of call center experience
  • Have at least one year of outbound calling experience, such as telemarketing, outbound sales, or proactive collections or outreach
  • Demonstrate excellent verbal communication, patience, active listening, and a warm, professional telephone manner
  • Understand HIPAA privacy requirements or be able to learn and consistently follow them
  • Be available for any primary shift, including Saturdays, during campaign hours of 8:00 AM to 8:00 PM EST, six days per week

Benefits

  • Earn individual monthly performance bonuses tied to app-adoption and registration-rate quotas
  • Receive the computer and technical equipment needed for the role
  • Access medical, dental, and vision insurance
  • Receive paid time off

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