Voya Financial is a financial services company focused on helping individuals, families, employers, and institutions prepare for the future. Its offerings span retirement savings, investments, insurance, and workplace benefits, with an emphasis on connecting these services into simpler financial experiences. Through its customer-focused approach and initiatives such as the Voya Behavioral Finance Institute for Innovation, Voya works to improve financial security and advance how people receive care and support in the workplace.
Operations Consultant – Healthcare Enrollment (Hybrid, Charleston)
Support Benefitfocus healthcare enrollment platform implementations and administration. Configure solutions, coordinate testing, and resolve client enrollment data exchange issues.
Description
- Apply and communicate business requirements for health plan partners using eExchange solutions.
- Use knowledge of healthcare enrollment workflows and electronic data transmission between trading partners.
- Facilitate project meetings for customer implementations, renewals, and ongoing operational initiatives.
- Evaluate client needs and recommend effective solutions proactively.
- Work directly with customers to investigate, troubleshoot, and resolve operational and technical issues.
- Lead client calls to establish, validate, and maintain successful enrollment file exchanges.
- Manage concurrent priorities and projects across multiple systems and applications.
- Coordinate with operations, HR, engineering, brokers, health plans, and executive stakeholders.
- Provide service consistent with Benefitfocus’s white-glove client experience.
- Complete other assigned duties and responsibilities.
Requirements
- High school diploma or GED required.
- A high school diploma or GED plus two years of experience may substitute for a bachelor’s degree.
- Basic understanding of project implementation methods and techniques.
- Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
- Ability to learn proprietary technologies quickly through training, collaboration, and independent study.
- Strong planning, organizational, and scheduling abilities.
- Strong written and verbal communication skills.
- Ability to manage competing priorities and deliver results in a client-facing setting.
- One to two or more years of related professional experience preferred.
- Bachelor’s degree preferred.
- Knowledge of ANSI 834 enrollment files preferred.
- Experience with Salesforce preferred.
- Experience in insurance, benefits administration, benefits consulting, healthcare, SaaS, or business process outsourcing environments preferred.
- Experience supporting client implementations, enrollment operations, or healthcare data exchange solutions preferred.
Benefits
- Health, dental, vision, and life insurance plans.
- 401(k) savings plan with company matching contributions of up to 6%.
- Employer-paid Voya Retirement Plan with a 4% cash balance contribution.
- Paid time off, including 20 days, nine company holidays, and a flexible Diversity Celebration Day.
- Up to 40 hours of paid volunteer time per calendar year.
- Option to work fully remotely from home.
- Hybrid work schedule available in major office locations.