SONDA is a long-established company operating across consulting, logistics, and marketing. Its career platform gives prospective candidates a place to explore opportunities and learn more about joining the organization. For job seekers, SONDA’s profile provides a starting point for discovering roles within a broad, multidisciplinary business.
Mid-Senior Bilingual Service Desk Agent (Spanish and Portuguese) - Full-Time Hybrid, Chile
Deliver first-level service desk support in Spanish and Portuguese for SONDA customers. Handle chat, phone, and ticket-based requests, including access guidance, password resets, remote sessions, and authenticator setup.
Description
- Deliver first-level support through chat, phone, and ticket queues
- Conduct remote access sessions
- Verify user information
- Explain basic system access and usability procedures
- Create and maintain support tickets
- Reset user passwords
- Configure authenticators
Requirements
- High school diploma
- Fluent Spanish
- Fluent Portuguese
- Experience in IT support or telephone-based customer service
Benefits
- Flexible working arrangements designed to support work-life balance
- Professional development opportunities and ongoing skills growth
- Collaborative, diverse, and innovative workplace
- Access to SONDA Academy’s professional learning platform
- Hybrid schedule combining on-site and remote work
- SONDA Wellness initiatives supporting physical, mental, and social well-being