SONDA ir ilggadējs uzņēmums, kas darbojas konsultāciju, loģistikas un mārketinga jomā. Tā karjeras platforma sniedz potenciālajiem kandidātiem iespēju iepazīties ar darba iespējām un uzzināt vairāk par pievienošanos organizācijai. Darba meklētājiem SONDA profils ir sākumpunkts, lai atklātu amatus plaša profila un daudznozaru uzņēmumā.
Mid-Senior Bilingual Service Desk Agent (Spanish and Portuguese) - Full-Time Hybrid, Chile
Deliver first-level service desk support in Spanish and Portuguese for SONDA customers. Handle chat, phone, and ticket-based requests, including access guidance, password resets, remote sessions, and authenticator setup.
Apraksts
- Deliver first-level support through chat, phone, and ticket queues
- Conduct remote access sessions
- Verify user information
- Explain basic system access and usability procedures
- Create and maintain support tickets
- Reset user passwords
- Configure authenticators
Prasības
- High school diploma
- Fluent Spanish
- Fluent Portuguese
- Experience in IT support or telephone-based customer service
Priekšrocības
- Flexible working arrangements designed to support work-life balance
- Professional development opportunities and ongoing skills growth
- Collaborative, diverse, and innovative workplace
- Access to SONDA Academy’s professional learning platform
- Hybrid schedule combining on-site and remote work
- SONDA Wellness initiatives supporting physical, mental, and social well-being