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Transamerica
Transamerica
5,001 – 10,000 Employees
H1B Visa SponsorConsultingFinanceHealthcare
Transamerica is a financial services company focused on helping individuals and employers prepare for long-term financial needs. Its offerings include life insurance, retirement planning, mutual funds, annuities, employee benefits, and investment management. The company works with individuals, institutions, employers, and financial advisors, providing research-based tools, education, and guidance with particular emphasis on retirement security and evolving financial needs.
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IT Client Service Lead, Executive VIP Support – Transamerica, Philadelphia Hybrid

Lead white-glove IT support for Transamerica executives, board members, and VIP users. Manage executive devices, Microsoft 365, meetings, board events, and critical incidents in a Philadelphia hybrid role.

USUnited StatesNYNew YorkPAPennsylvania
$82,000 – $96,000 / year
HybridFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative
Cyber Security

Description

  • Deliver personalized technical support to executive leaders, board members, and their support teams
  • Own executive technology issues and escalations from initial contact through resolution and follow-up
  • Investigate and resolve hardware, software, connectivity, mobile-device, and collaboration-platform problems
  • Support Windows and Mac computers, smartphones, tablets, printers, and Microsoft 365 applications
  • Configure and troubleshoot multifactor authentication, secure remote access, wireless networks, and mobile-device management tools
  • Coordinate executive onboarding, device rollouts, equipment upgrades, office relocations, and technology preparation for business travel
  • Anticipate executive technology requirements and resolve emerging issues before they affect users
  • Provide on-site technology assistance for board meetings, executive events, town halls, and critical business activities
  • Set up, test, and troubleshoot Microsoft Teams rooms, audiovisual systems, presentation equipment, and video-conferencing platforms
  • Coordinate technical requirements and contingency plans with executive assistants, event planners, internal technology teams, and vendors
  • Remain visibly available to provide technology support throughout important meetings and events
  • Serve as the Enterprise Technology connection for executive leaders and their support teams
  • Create, maintain, and enhance executive support procedures, documentation, workflows, and escalation practices
  • Work with service owners, infrastructure leadership, cybersecurity, application teams, and vendors on complex or recurring problems
  • Analyze service patterns and propose enhancements to technology, support delivery, and the executive user experience
  • Share executive feedback and opportunities for service improvement with Enterprise Technology leadership
  • Protect confidential information and comply with security controls, regulatory obligations, and incident, problem, and change-management processes
  • Keep support records, knowledge articles, and executive technology documentation accurate and current
  • Coordinate executive support across global teams

Requirements

  • Bachelor’s degree in information technology, computer science, business management, or a related discipline, or equivalent professional experience
  • At least five years of experience delivering technology services or end-user support in a large corporate setting
  • Practical experience supporting senior executives, board members, or other high-profile users directly
  • Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management
  • Strong written and verbal communication skills, including the ability to make technical matters understandable to nontechnical audiences
  • Effective interpersonal, conflict-management, troubleshooting, and negotiation abilities
  • Ability to align technical and business stakeholders without formal management authority
  • Proven discretion, professionalism, and calm judgment in urgent or highly visible situations
  • Experience working with global teams and a consistent focus on customer satisfaction
  • Must be authorized to work for any employer in the United States
  • Employment visa sponsorship is not available
  • Must work on-site in Philadelphia three to five days each week
  • Willingness to adapt working hours to executive schedules, global time zones, and critical business needs
  • Availability for occasional evenings and weekends
  • Willingness to travel occasionally to corporate offices or event sites

Benefits

  • Annual incentive opportunity under the Company Bonus Plan and Individual Performance program
  • Pension plan
  • 401(k) matching
  • Employee stock purchase plan
  • Tuition reimbursement
  • Disability insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Employee discounts
  • Career training and development opportunities
  • Paid time off beginning at 160 hours annually during the first year of service
  • Ten paid company holidays each year
  • Be Well holistic wellness program with wellness coaching and reward dollars
  • Fifteen days of paid parental leave per calendar year for eligible employees after one year of service
  • Adoption assistance
  • Employee Assistance Program
  • Backup care program
  • Paid time off for volunteer hours
  • Employee matching gifts program
  • Employee resource groups
  • Inclusion and diversity programs
  • Employee recognition program
  • Referral bonus programs

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