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Brown & Brown Insurance
Brown & Brown Insurance
FinanceInsurance
Brown & Brown Insurance is an independent insurance brokerage and risk management company serving individuals and businesses. Founded in 1939, it provides personal and commercial insurance, employee benefits, and national insurance programs through a network of more than 500 locations. With a workforce of more than 10,000 employees, the company operates across the finance and insurance sectors and emphasizes diversity, inclusion, and belonging in its workplace culture. Brown & Brown Insurance is publicly traded on the New York Stock Exchange under the ticker BRO and has expanded through a disciplined mergers and acquisitions strategy.
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Insurance Call Center Associate - Daytona Beach Onsite

Manage customer calls and resolve inquiries for Proctor Loan Protector’s insurance services. Support insureds, agents, and internal teams through accurate, professional service.

USUnited StatesFLFloridaMIMichiganOn-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCall Center Representative

Description

  • Manage inbound calls and resolve customer inquiries
  • Respond to telephone questions promptly and professionally
  • Apply company policies to address concerns and escalate calls to management when needed
  • Resolve customer needs during the initial call
  • Address questions and complaints in accordance with applicable state regulations
  • Support insureds, agents, and internal and external customers
  • Provide ongoing training and backup assistance to teammates
  • Train and guide organizational staff as requested
  • Act as the first point of contact, making fast and accurate decisions

Requirements

  • High school diploma or GED
  • Proficiency with Microsoft Office
  • Professional and courteous telephone manner
  • Ability to protect confidential information
  • Quality scores of at least 95%
  • Strong organizational skills and the ability to work both independently and collaboratively
  • Ability to manage tasks across multiple software applications
  • Problem-solving and resolution capabilities
  • Sound analytical skills
  • Must not require employer sponsorship; Proctor Loan Protector does not sponsor work visas or STEM programs
  • Ability to perform repetitive motions and use a keyboard, mouse, and telephone for 7–8 hours daily
  • Sufficient speech and hearing for in-person and telephone communication for 7–8 hours daily
  • Vision adequate for computer-monitor use
  • Ability to remain seated at a desk for 7–8 hours daily

Benefits

  • Medical/Rx, dental, vision, life, and disability insurance
  • Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement
  • Free mental health and enhanced advocacy services
  • Paid time off
  • Paid holidays
  • Preferred partner discounts
  • Career growth opportunities
  • Fun work environment
  • Benefits, pay, and culture

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