Brown & Brown Insurance
Brown & Brown Insurance
„Brown & Brown Insurance“ yra nepriklausoma draudimo brokerių ir rizikos valdymo įmonė, teikianti paslaugas fiziniams asmenims ir įmonėms. 1939 m. įkurta bendrovė per daugiau kaip 500 padalinių tinklą teikia asmens ir komercinio draudimo, darbuotojų naudų bei nacionalinių draudimo programų paslaugas. Įmonėje dirba daugiau kaip 10 000 darbuotojų, ji veikia finansų ir draudimo sektoriuose, o savo darbo kultūroje pabrėžia įvairovę, įtrauktį ir priklausymo jausmą. „Brown & Brown Insurance“ akcijomis prekiaujama Niujorko vertybinių popierių biržoje, jų simbolis – BRO; įmonė plėtėsi vykdydama nuoseklią susijungimų ir įsigijimų strategiją.

Insurance Call Center Associate - Daytona Beach Onsite

Manage customer calls and resolve inquiries for Proctor Loan Protector’s insurance services. Support insureds, agents, and internal teams through accurate, professional service.

Aprašymas

  • Manage inbound calls and resolve customer inquiries
  • Respond to telephone questions promptly and professionally
  • Apply company policies to address concerns and escalate calls to management when needed
  • Resolve customer needs during the initial call
  • Address questions and complaints in accordance with applicable state regulations
  • Support insureds, agents, and internal and external customers
  • Provide ongoing training and backup assistance to teammates
  • Train and guide organizational staff as requested
  • Act as the first point of contact, making fast and accurate decisions

Reikalavimai

  • High school diploma or GED
  • Proficiency with Microsoft Office
  • Professional and courteous telephone manner
  • Ability to protect confidential information
  • Quality scores of at least 95%
  • Strong organizational skills and the ability to work both independently and collaboratively
  • Ability to manage tasks across multiple software applications
  • Problem-solving and resolution capabilities
  • Sound analytical skills
  • Must not require employer sponsorship; Proctor Loan Protector does not sponsor work visas or STEM programs
  • Ability to perform repetitive motions and use a keyboard, mouse, and telephone for 7–8 hours daily
  • Sufficient speech and hearing for in-person and telephone communication for 7–8 hours daily
  • Vision adequate for computer-monitor use
  • Ability to remain seated at a desk for 7–8 hours daily

Privalumai

  • Medical/Rx, dental, vision, life, and disability insurance
  • Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement
  • Free mental health and enhanced advocacy services
  • Paid time off
  • Paid holidays
  • Preferred partner discounts
  • Career growth opportunities
  • Fun work environment
  • Benefits, pay, and culture

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