Verisk develops data analytics, technology, and scientific research for the insurance industry. Its solutions support Property & Casualty, Life and Annuities, Reinsurance, and Specialty Markets by helping organizations evaluate and price risk, manage claims, meet compliance needs, and model the potential impact of catastrophes and other extreme events. Verisk also applies its expertise to construction, real estate, and transportation, providing data-driven insight for risk assessment, operational decisions, sustainability, and resilience planning.
HR Service Center Manager and HRSD Team Lead - Hyderabad Hybrid
Lead APAC HR operations and service delivery for Verisk, a global risk analytics and data provider. Manage teams, escalations, compliance, reporting, and regional HR process improvements.
Description
- Direct day-to-day activities for the regional HR Operations team
- Recruit, train, coach, develop, recognize, and manage team members while planning succession
- Interview and select new team members
- Deliver performance feedback, coaching, and guidance
- Address and resolve team performance concerns
- Lead individual development plans and engagement or recognition initiatives
- Maintain business continuity and succession planning
- Track team performance against objectives
- Oversee the daily work of Regional HR Operations Advisors
- Act as the final escalation point for customer calls and inquiries
- Assess and resolve escalated Tier 1, Tier 2, and Tier 3 requests
- Prepare monthly executive dashboards and KPI reports
- Complete regional audit and compliance activities
- Manage partnerships with Payroll, Finance, HRIS, HR Business Partners, and IT
- Coordinate with external payroll and benefits vendors
- Provide subject matter expertise on HR projects and improvements, including UAT and requirements gathering
- Advise on and deliver regional integration work for mergers and acquisitions
- Track adherence to service-level agreements
Requirements
- Demonstrated experience leading a high-performing operations team
- Record of delivering an exceptional customer experience
- Strong analytical and problem-solving approach
- Excellent written and verbal communication
- Strong interpersonal abilities with a proven capacity to build relationships quickly
- Sound judgment and effective decision-making skills
- Ability to work independently and efficiently with initiative and resourcefulness
- Extensive knowledge of HR operations and policies
- Strong understanding of APAC statutory HR requirements
- Advanced skills in management reporting, tracking, and presentations
- Ability to use data to guide decisions
- Ability to recognize behavioral and process trends or gaps and recommend proactive solutions
- Strong process documentation and organizational skills
- Bachelor’s degree in Human Resources or a related discipline
- At least four years of relevant HR Operations experience
- At least one year of supervisory experience
- Process improvement certification or practical experience
- Advanced knowledge of relevant HR systems, applications, or tools
- Advanced proficiency with Microsoft Office
Benefits
- Eligibility for short-term incentive compensation
- Hybrid work arrangement