Alper Seguros
Alper Seguros
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
Alper Seguros is a Brazilian insurance brokerage serving businesses and individuals across corporate benefits, health plans, cyber risk, cargo and transportation, agribusiness, automotive, personal insurance, reinsurance, and specialty risks. Its work combines insurance advice and risk management with digital tools such as Dr.Alper telehealth, VC+Seguro for online contracting, and AlperAgroTech. The company also supports distribution through a partner network, with activity spanning healthcare, logistics, and consulting-related needs.

Executive Manager, Client Relationship Management - Alper Seguros, Sao Paulo Hybrid

Lead client retention, relationship management, and high-performing teams at Alper Seguros. Join a Brazilian insurance brokerage serving corporate insurance and employee benefits clients.

Description

  • Own client portfolio relationships and retention planning
  • Deliver departmental targets while supporting sustainable business performance
  • Build and develop high-performing teams
  • Direct the rollout of departmental objectives
  • Create local strategies and action plans to meet targets
  • Lead and supervise teams in line with company policies
  • Oversee employee selection, retention, training, and professional development
  • Secure necessary resources and clear barriers to execution
  • Strengthen and promote the company culture
  • Put company policies, processes, and procedures into practice
  • Run engagement meetings and sessions for reporting results
  • Review departmental performance metrics and recommend corrective actions
  • Attend performance reviews with the Executive Board and Executive Vice President
  • Champion initiatives that improve technology
  • Contribute to the creation of new products
  • Assist clients by telephone, in person, email, and WhatsApp
  • Coordinate with internal teams, healthcare providers, insurers, and clients
  • Onboard new clients and oversee implementation and ongoing relationship management
  • Develop connections with senior leaders at client organizations
  • Maintain full renewal of the client portfolio
  • Assist with placement analyses and contract amendments
  • Review and approve commercial proposals and contracts
  • Contribute to health committees and recommend health promotion and management initiatives
  • Track spending on health-related initiatives
  • Negotiate exceptions with healthcare providers and insurers
  • Coordinate the resolution of open issues and operational mistakes
  • Prepare budgets with lifetime-value and commission forecasts
  • Maintain internal controls in Excel workbooks
  • Create expansion plans using upselling and cross-selling
  • Assess risks and execute measures to improve retention

Requirements

  • Bachelor’s degree required; an MBA is preferred
  • Professional experience in a management position
  • Background in people leadership and post-sales client relationship management
  • Experience with an insurance brokerage preferred, with insurer experience also relevant
  • Working knowledge of insurance products, including private health, life, and dental coverage
  • Familiarity with private pension plans is preferred
  • Understanding of the relevant market and ANS/Susep regulations
  • Intermediate proficiency in Excel
  • Knowledge of Power BI

Benefits

  • Medical and dental coverage provided through Bradesco Seguros
  • Flexible benefits card for meal or food allowance
  • Transportation allowance
  • Profit-sharing bonus
  • TotalPass membership with access to premium gyms at special rates
  • Life insurance coverage
  • Partner discounts and programs with language schools, study-abroad providers, universities, and other courses
  • Discounted personal insurance for employees and their parents, children, and spouse
  • Childcare support and maternal and infant health programs
  • Paid holiday for Insurance Professionals’ Day

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