Data & AI Expert (Hybrid, Germany)
workidentity GmbH
Shape data management, governance, and AI strategy for a German services group. Build its data warehouse, innovation process, and cross-company communities.
Open
S
ServiceTitan develops business management software for the skilled trades, including plumbing, HVAC, and electrical service companies. Its platform brings together scheduling, dispatching, marketing, reporting, customer management, financing, mobile tools, and real-time analytics so contractors can coordinate daily operations from one system. By connecting field teams with office workflows and business data, ServiceTitan helps trade businesses improve efficiency, manage cash flow, strengthen customer relationships, and pursue profitable growth.
Enterprise Customer Success Manager at ServiceTitan — Remote, United States
Manage strategic enterprise accounts for Aspire, ServiceTitan’s landscaping and lawn care software platform. Drive adoption, retention, executive engagement, and account expansion.
Description
- Manage the full customer relationship across a portfolio of enterprise accounts
- Act as the primary customer contact after implementation
- Create and deliver success plans tied to customer business objectives
- Increase use of core modules such as job costing, production tracking, and invoicing
- Track account health, product usage, and risk indicators
- Recognize and address potential churn risks
- Conduct executive business reviews and communicate return on investment
- Partner with Sales to develop upsell and cross-sell opportunities
- Share customer insights and product requests with Product and Engineering
- Work with Support and Implementation teams to resolve escalated issues
- Keep account data, health scores, and forecasts current in Gainsight and Salesforce
- Meet retention, expansion, and net promoter score targets
- Strengthen customer relationships, increase net revenue retention, limit churn, and secure expansion opportunities
Requirements
- At least five years of experience in customer success, account management, or a comparable client-facing role
- Two or more years of experience managing enterprise or strategic accounts
- Demonstrated success improving retention and expansion in a SaaS or software business
- Experience presenting to and influencing VP-level or C-suite stakeholders
- Strong communication, project management, and problem-solving abilities
- Capacity to manage a complex, high-value portfolio with competing demands
- Experience using CRM or customer success platforms such as Salesforce and Gainsight
- Background in field service management, landscaping, or a related vertical SaaS sector preferred
- Familiarity with Aspire or comparable operations and field service software preferred
- Experience partnering across functions in a growing SaaS organization preferred
Benefits
- Flexible paid time off
- Learning and professional development opportunities
- Comprehensive onboarding program
- Leadership development training
- Programs and company events
- Bonusly rewards
- Peer-nominated recognition awards
- Company-paid medical, dental, and vision insurance
- Employer-paid coverage options and 90% dependent coverage
- Flexible spending and health savings accounts
- 401(k) matching
- Telehealth offerings, including One Medical memberships
- Parental leave and support
- Up to $20,000 in fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Complimentary breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
- Comprehensive benefits package
Related Jobs
Remote AI Coding Evaluator (Argentina)
Anyone AI
ArgentinaRemotePart-timeMiddleSeniorWelsh RequiredGerman RequiredGreek RequiredEnglish RequiredFrench RequiredItalian RequiredDutch RequiredPortuguese RequiredArtificial IntelligenceReview multilingual AI training responses for technical accuracy, language quality, and customer service usefulness. Check coding, JSON formatting, and compliance with evaluation guidelines.
Open
AI Agent Evaluator (Argentina, Remote)
Anyone AIArgentinaRemotePart-timeMiddleSeniorArabic RequiredGerman RequiredEnglish RequiredSpanish RequiredFrench RequiredHindi RequiredIndonesian RequiredJapanese RequiredKorean RequiredPortuguese RequiredTurkish RequiredArtificial IntelligenceCompare two AI assistants on their use of personal context and connected services. Provide structured feedback to support frontier model training.
Open
Remote Sales Engineer in Texas
TennaSupport sales of Tenna’s construction asset management platform with technical expertise, product demonstrations, and customer solutions. Lead internal platform training and work with Product, Engineering, Marketing, and company leadership.
Open
Commercialization Product Support Co-op
Trane Technologies
United States
Colorado
Wisconsin$18 – $26 / hour
HybridFull-timeEntry levelEnglish RequiredGeneralProduct SupportSupport Trane chiller commercialization through sales training and marketing content development. Work with engineering, product, applications, systems, and marketing teams.
Open
Epic Professional Billing IT Applications Analyst
HonorHealth
Support HonorHealth’s Epic Professional Billing systems by analyzing workflows, implementing application solutions, and helping maintain integrated healthcare operations.
Open
Senior Utilities Operator
Eli Lilly and CompanyOperate and maintain regulated utility systems at Eli Lilly’s pharmaceutical manufacturing facility. The role begins in Carmel, Indiana, before moving to the Medicine Foundry in Lebanon, with permanent 12-hour day or night shifts.
Open
Senior Full Stack Developer (Java, Quarkus, React)
Sofka Technologies
Build microservices and cloud integrations for Sofka Technologies using Java Quarkus, React, and Azure. This hybrid role is based in Panama.
Open
Senior QA Automation Analyst
Sofka Technologies
Senior analyst automating web and service tests for Sofka Technologies, an enterprise technology partner. Builds BDD test suites using Java, Serenity BDD, Cucumber, and Screenplay.
Open
Matter Mobility Analyst
K2 ServicesUnited States
Florida
Illinois
Maryland
Massachusetts
New Jersey
New York
North Carolina
Pennsylvania
Texas$24 – $26 / hour
HybridFull-timeMiddleSeniorEnglish RequiredAnalystCoordinate physical and electronic records transfers for Opensity Solutions, a technology-enabled managed services provider. Review records in Relativity and support law firm clients.
Open