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Avery Dennison
Avery Dennison
H1B Visa SponsorAutomotiveHealthcareLogistics
Avery Dennison develops materials science and digital identification solutions for organizations across automotive, healthcare, logistics, apparel, and retail. Its products include RFID tags, labels, and packaging materials designed to improve branding, product information, labor efficiency, and supply chain visibility. The company also focuses on reducing waste and supporting greater sustainability and transparency through innovation.
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Digital Support Coordinator (Overnight)

Provide overnight Tier 1 technical support for Avery Dennison’s labeling and digital identification solutions. Triage tickets, resolve client issues, and escalate complex cases.

ARArgentina
$19 – $25 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredGeneral
SQL

Description

  • Handle incoming support requests by email, chat, and phone as the initial client contact.
  • Meet response deadlines set by issue severity and service-level agreements.
  • Sort and classify incoming support tickets.
  • Address routine Tier 1 issues and refer complex or unresolved cases to Levels 2 or 3.
  • Help clients troubleshoot problems and work through solutions.
  • Manage cases through resolution and lead communications with clients.
  • Work with external vendors to address hardware problems.
  • Record issues in Zendesk, Workfront, or the internal issue log.
  • Help develop and maintain the internal knowledge base.
  • Spot recurring problems and report them to the manager.
  • Create production tickets each day.
  • Send daily tracking details for third parties.
  • Monitor and manage multiple inboxes.
  • Handle other client experience tasks assigned by the manager.

Requirements

  • Bachelor’s degree in business, marketing, information technology, computer science, or a related field.
  • Three to five years of relevant business experience or training, preferably in customer service or technical support; an equivalent mix of education and work experience is also accepted.
  • Basic familiarity with Zendesk, SQL, KQL, Application Insights, and Databricks is a plus.
  • Previous experience supporting clients in a help desk environment is a plus.
  • Ability to manage multiple support portals or dashboards at once.
  • Strong troubleshooting and incident resolution skills.
  • Ability to work in a fast-paced, demanding environment.
  • Excellent client communication skills, including the ability to explain technical concepts to users.
  • Availability for three consecutive scheduled nights each week and every other Saturday as needed.
  • Successful completion of a comprehensive background check and drug screening as a condition of employment.

Benefits

  • Health and wellness benefits begin on the first day of employment.
  • Paid parental leave.
  • 401(k) eligibility.
  • Tuition reimbursement.
  • Eligibility for the Employee Assistance Program and Health Advocate.
  • Paid vacation and holidays.

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