Avery Dennison
Avery Dennison
Avery Dennison автомобиль жасау, денсаулық сақтау, логистика, киім және бөлшек сауда салаларындағы ұйымдарға арналған материалтану және цифрлық сәйкестендіру шешімдерін әзірлейді. Оның өнімдеріне брендті ілгерілетуге, өнім туралы ақпарат беруге, еңбек тиімділігін арттыруға және жеткізу тізбегінің көрінуін жақсартуға арналған RFID белгілері, жапсырмалар және орау материалдары кіреді. Компания сондай-ақ инновациялар арқылы қалдықтарды азайтуға, тұрақтылық пен ашықтықты арттыруға бағытталған.

Digital Support Coordinator (Overnight)

Provide overnight Tier 1 technical support for Avery Dennison’s labeling and digital identification solutions. Triage tickets, resolve client issues, and escalate complex cases.

Сипаттама

  • Handle incoming support requests by email, chat, and phone as the initial client contact.
  • Meet response deadlines set by issue severity and service-level agreements.
  • Sort and classify incoming support tickets.
  • Address routine Tier 1 issues and refer complex or unresolved cases to Levels 2 or 3.
  • Help clients troubleshoot problems and work through solutions.
  • Manage cases through resolution and lead communications with clients.
  • Work with external vendors to address hardware problems.
  • Record issues in Zendesk, Workfront, or the internal issue log.
  • Help develop and maintain the internal knowledge base.
  • Spot recurring problems and report them to the manager.
  • Create production tickets each day.
  • Send daily tracking details for third parties.
  • Monitor and manage multiple inboxes.
  • Handle other client experience tasks assigned by the manager.

Талаптар

  • Bachelor’s degree in business, marketing, information technology, computer science, or a related field.
  • Three to five years of relevant business experience or training, preferably in customer service or technical support; an equivalent mix of education and work experience is also accepted.
  • Basic familiarity with Zendesk, SQL, KQL, Application Insights, and Databricks is a plus.
  • Previous experience supporting clients in a help desk environment is a plus.
  • Ability to manage multiple support portals or dashboards at once.
  • Strong troubleshooting and incident resolution skills.
  • Ability to work in a fast-paced, demanding environment.
  • Excellent client communication skills, including the ability to explain technical concepts to users.
  • Availability for three consecutive scheduled nights each week and every other Saturday as needed.
  • Successful completion of a comprehensive background check and drug screening as a condition of employment.

Артықшылықтар

  • Health and wellness benefits begin on the first day of employment.
  • Paid parental leave.
  • 401(k) eligibility.
  • Tuition reimbursement.
  • Eligibility for the Employee Assistance Program and Health Advocate.
  • Paid vacation and holidays.

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