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Avery Dennison
Avery Dennison
Sponzor vizuma H1BAvtomobilska industrijaLogistikaZdravstveno varstvo
Avery Dennison razvija rešitve na področju znanosti o materialih in digitalne identifikacije za organizacije v avtomobilski industriji, zdravstvu, logistiki, oblačilni industriji in maloprodaji. Njeni izdelki vključujejo oznake RFID, etikete in embalažne materiale, zasnovane za izboljšanje blagovne znamke, informacij o izdelkih, delovne učinkovitosti in preglednosti dobavne verige. Podjetje se osredotoča tudi na zmanjševanje odpadkov ter spodbujanje večje trajnosti in preglednosti z inovacijami.
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Delovna mesta v podjetju

Digital Support Coordinator (Overnight)

Provide overnight Tier 1 technical support for Avery Dennison’s labeling and digital identification solutions. Triage tickets, resolve client issues, and escalate complex cases.

ARArgentina
19 $ – 25 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaSplošno
SQL

Opis

  • Handle incoming support requests by email, chat, and phone as the initial client contact.
  • Meet response deadlines set by issue severity and service-level agreements.
  • Sort and classify incoming support tickets.
  • Address routine Tier 1 issues and refer complex or unresolved cases to Levels 2 or 3.
  • Help clients troubleshoot problems and work through solutions.
  • Manage cases through resolution and lead communications with clients.
  • Work with external vendors to address hardware problems.
  • Record issues in Zendesk, Workfront, or the internal issue log.
  • Help develop and maintain the internal knowledge base.
  • Spot recurring problems and report them to the manager.
  • Create production tickets each day.
  • Send daily tracking details for third parties.
  • Monitor and manage multiple inboxes.
  • Handle other client experience tasks assigned by the manager.

Zahteve

  • Bachelor’s degree in business, marketing, information technology, computer science, or a related field.
  • Three to five years of relevant business experience or training, preferably in customer service or technical support; an equivalent mix of education and work experience is also accepted.
  • Basic familiarity with Zendesk, SQL, KQL, Application Insights, and Databricks is a plus.
  • Previous experience supporting clients in a help desk environment is a plus.
  • Ability to manage multiple support portals or dashboards at once.
  • Strong troubleshooting and incident resolution skills.
  • Ability to work in a fast-paced, demanding environment.
  • Excellent client communication skills, including the ability to explain technical concepts to users.
  • Availability for three consecutive scheduled nights each week and every other Saturday as needed.
  • Successful completion of a comprehensive background check and drug screening as a condition of employment.

Ugodnosti

  • Health and wellness benefits begin on the first day of employment.
  • Paid parental leave.
  • 401(k) eligibility.
  • Tuition reimbursement.
  • Eligibility for the Employee Assistance Program and Health Advocate.
  • Paid vacation and holidays.

Sorodna delovna mesta

Floowi Inc

Email Infrastructure and Deliverability Specialist

Floowi Inc
11 – 50 Zaposleni
SvetovanjeTrženjeZaposlovanje
ARArgentinaBOBolivijaBRBrazilijaCLČileCOKolumbijaCRKostarikaCUKubaDODominikanska republikaECEkvadorGTGvatemalaHNHondurasHTHaitiMXMehikaNINikaragvaPAPanamaPEPeruPRPortorikoPYParagvajSVSalvadorUYUrugvajVEVenezuela
3750 $ / mesec
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaSplošno

Build and manage high-volume email sending systems for a customer database monetization company. Oversee deliverability, authentication, campaigns, and contact lists for daily volumes of 300,000–500,000 emails.

Odpri