Digital Support Coordinator (Overnight)
Avery DennisonProvide overnight Tier 1 technical support for Avery Dennison’s labeling and digital identification solutions. Triage tickets, resolve client issues, and escalate complex cases.
Open
Floowi Inc is a talent outsourcing company that helps rapidly growing agencies build teams with offshore professionals in Latin America. Its focus areas include marketing, design, and product roles, with an emphasis on cultural fit, clear communication, and efficient candidate placement. Floowi offers flexible contracts and manages client contracts and payroll, giving agencies a practical way to expand their teams while keeping hiring operations streamlined.
Email Infrastructure and Deliverability Specialist
Build and manage high-volume email sending systems for a customer database monetization company. Oversee deliverability, authentication, campaigns, and contact lists for daily volumes of 300,000–500,000 emails.
Description
- Build and configure email platforms and technical components for high-volume delivery.
- Maintain email authentication and sending infrastructure to support delivery and protect sender reputation.
- Operate a scalable sending program handling approximately 300,000–500,000 emails per day.
- Plan, run, and monitor bulk campaigns across new and legacy contact lists.
- Manage sending volumes and delivery performance.
- Track inbox placement, sender reputation, bounces, complaints, and other deliverability measures.
- Diagnose delivery problems and apply corrective measures.
- Optimize infrastructure and sending processes in response to campaign results and changing delivery needs.
- Review, segment, and manage contact lists using data quality, consent, and engagement criteria.
Requirements
- Experience building email-sending infrastructure from the ground up and managing it over time.
- Experience running high-volume email campaigns, preferably at a scale of hundreds of thousands of emails per day.
- Strong technical knowledge of email deliverability, inbox placement, sender reputation, and authentication protocols such as SPF, DKIM, and DMARC.
- Practical experience configuring and managing bulk email platforms and the infrastructure needed to run them at scale.
- Experience tracking delivery metrics, resolving deliverability problems, and refining sending practices based on performance data.
- Experience managing new and legacy contact lists, including quality, segmentation, consent, bounces, and unsubscribes.
- Advanced English proficiency (C1 or higher).
Benefits
- Remote-first work flexibility.
- Work from anywhere.
- Paid time off.
- Paid U.S. holidays.
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