Senior Performance Marketing Strategist
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Lead paid media strategy across Google, LinkedIn, Meta, and Microsoft for growing B2B companies. Connect campaign investment to pipeline and revenue through strategic client leadership.
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Windward combines artificial intelligence, big data, and maritime expertise to help organizations interpret activity across the commercial shipping, oil and gas, and maritime logistics sectors. Its predictive intelligence supports decisions involving maritime security, finance, business operations, risk, opportunity, domain awareness, and compliance. The company’s work is relevant to logistics, insurance, and consulting teams seeking clearer insight into complex maritime environments.
Customer Success Manager at Windward (Texas Remote)
Lead customer success for global enterprise trading and shipping clients using Windward’s maritime AI platform. Drive onboarding, adoption, retention, renewals, and account growth.
Description
- Manage strategic and operational relationships with clients
- Own customer onboarding, adoption, retention, and account growth activities
- Lead renewal negotiations while supporting low gross churn
- Act as the maritime subject matter expert and primary contact for customer questions and needs
- Deliver effective customer training sessions and product webinars
- Bring customer feedback to internal teams to inform product development
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Partner closely with Support, Sales, Product, and R&D teams
- Serve as the main point of contact for key customers
- Build lasting relationships with global enterprise accounts
- Increase product adoption and uncover further growth opportunities
Requirements
- At least four years of experience in Customer Success or Account Management
- Experience in the maritime sector or trading and shipping industry
- Experience working with SaaS platforms and global enterprise customers
- Strong commercial judgment with contract negotiation experience
- Demonstrated ability to collaborate across product and technical teams
- Willingness to travel globally, approximately 30% of the time
- Excellent interpersonal and communication skills with audiences ranging from end users to C-level executives
- Familiarity with Salesforce, helpdesk systems, and customer training platforms
- Fluent English; additional languages are an advantage
Benefits
- Work with advanced AI technologies
- Collaborate with a highly skilled and committed team
- Contribute to the global trade ecosystem
- Help shape the future of maritime intelligence at a mission-driven company
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