Windward
Windward
Windward жасанды интеллектіні, үлкен деректерді және теңіз саласындағы сараптаманы біріктіріп, ұйымдарға коммерциялық кеме қатынасы, мұнай-газ және теңіз логистикасы секторларындағы қызметті түсіндіруге көмектеседі. Оның болжамды талдау шешімдері теңіз қауіпсіздігі, қаржы, бизнес операциялары, тәуекел, мүмкіндіктер, ахуалды түсіну және талаптарға сәйкестікке қатысты шешімдерді қолдайды. Компанияның жұмысы күрделі теңіз ортасы туралы анығырақ түсінік іздейтін логистика, сақтандыру және консалтинг топтары үшін өзекті.

Customer Success Manager at Windward (Texas Remote)

Lead customer success for global enterprise trading and shipping clients using Windward’s maritime AI platform. Drive onboarding, adoption, retention, renewals, and account growth.

Сипаттама

  • Manage strategic and operational relationships with clients
  • Own customer onboarding, adoption, retention, and account growth activities
  • Lead renewal negotiations while supporting low gross churn
  • Act as the maritime subject matter expert and primary contact for customer questions and needs
  • Deliver effective customer training sessions and product webinars
  • Bring customer feedback to internal teams to inform product development
  • Identify and pursue upsell and cross-sell opportunities within existing accounts
  • Partner closely with Support, Sales, Product, and R&D teams
  • Serve as the main point of contact for key customers
  • Build lasting relationships with global enterprise accounts
  • Increase product adoption and uncover further growth opportunities

Талаптар

  • At least four years of experience in Customer Success or Account Management
  • Experience in the maritime sector or trading and shipping industry
  • Experience working with SaaS platforms and global enterprise customers
  • Strong commercial judgment with contract negotiation experience
  • Demonstrated ability to collaborate across product and technical teams
  • Willingness to travel globally, approximately 30% of the time
  • Excellent interpersonal and communication skills with audiences ranging from end users to C-level executives
  • Familiarity with Salesforce, helpdesk systems, and customer training platforms
  • Fluent English; additional languages are an advantage

Артықшылықтар

  • Work with advanced AI technologies
  • Collaborate with a highly skilled and committed team
  • Contribute to the global trade ecosystem
  • Help shape the future of maritime intelligence at a mission-driven company

Ұқсас жұмыс орындары

GFN

IT Trainer Trainee, System Integration

GFN

Train to teach system integration as an IT trainer, delivering practical instruction in line with the IHK curriculum. Help develop GFN’s digital education and career transition programs.

Ашу
Chargeflow

Customer-Facing Implementation Engineer

Chargeflow

Lead API integrations and enterprise onboarding for Chargeflow’s AI-powered chargeback and fraud platform. Manage customer implementations from contract signing through go-live in a hybrid role in Modi’in, Israel.

Ашу
smartkündigen OHG

Junior Sales Manager (Remote, Germany)

smartkündigen OHG
11 – 50 Қызметкерлер
B2CSaaSӨнімділік

Advise customers, manage existing accounts, and close sales for smartkündigen’s digital cancellation service. Fully remote in Germany, with no cold calling.

Ашу
CleanHub

Responsible Sourcing Initiative Technical Support Consultant

CleanHub

Advise CleanHub on aligning its plastic waste programme safeguards with the RSI Harmonized Framework. Lead regional training, technical support and partner sessions across India, Indonesia and Tanzania.

Ашу
DATAGROUP

IT Network Systems Engineer, LAN/WLAN

DATAGROUP
1 001 – 5 000 Қызметкерлер
SaaSКонсалтингМаркетинг

Support and operate customer LAN/WLAN networks for German IT services provider DATAGROUP. Configure Cisco environments, resolve network faults, and provide second-level support.

Ашу
OPENLANE

Senior IT Support Analyst

OPENLANE

Provide first-line IT support and basic security triage for OPENLANE employees across its digital used-vehicle marketplace. Troubleshoot hardware, software, access, and application issues while helping employees resolve incidents securely.

Ашу
METALINE

Full-Stack Java Developer (Spring, Vue.js)

METALINE

Join METALINE as a Java/Spring and Vue.js full-stack developer, building e-commerce platforms, REST APIs, and CI/CD integrations. METALINE specializes in managed IT services, data centers, and IT services.

Ашу
AstraZeneca

Senior Digital Business Process Product Lead

AstraZeneca

Lead digital products that modernize AstraZeneca’s regulated cell therapy operations, connecting planning, manufacturing, laboratory, quality, and supply chain systems.

Ашу
CTG Consulting GmbH

Senior International eCommerce Team Lead

CTG Consulting GmbH

Lead international D2C eCommerce and develop a B2B platform for an Austrian compressed gas solutions manufacturer. Oversee the online shop, Amazon, global strategy, and a growing two-person team.

Ашу
Nivoda

Senior Full-Stack Engineer, Growth

Nivoda

Build onboarding, lifecycle, and checkout systems for Nivoda’s global jewellery marketplace. Improve activation, conversion, and retention with event-driven services and experimentation.

Ашу