Windward
Windward
Windward कृत्रिम बुद्धिमत्ता, बड़े डेटा और समुद्री विशेषज्ञता को मिलाकर संगठनों को वाणिज्यिक शिपिंग, तेल और गैस तथा समुद्री लॉजिस्टिक्स क्षेत्रों में गतिविधियों को समझने में सहायता करता है। इसकी पूर्वानुमानात्मक इंटेलिजेंस समुद्री सुरक्षा, वित्त, व्यावसायिक संचालन, जोखिम, अवसर, क्षेत्र-जागरूकता और अनुपालन से जुड़े निर्णयों का समर्थन करती है। कंपनी का कार्य उन लॉजिस्टिक्स, बीमा और परामर्श टीमों के लिए प्रासंगिक है जो जटिल समुद्री परिवेशों की अधिक स्पष्ट समझ चाहती हैं।

Customer Success Manager at Windward (Texas Remote)

Lead customer success for global enterprise trading and shipping clients using Windward’s maritime AI platform. Drive onboarding, adoption, retention, renewals, and account growth.

विवरण

  • Manage strategic and operational relationships with clients
  • Own customer onboarding, adoption, retention, and account growth activities
  • Lead renewal negotiations while supporting low gross churn
  • Act as the maritime subject matter expert and primary contact for customer questions and needs
  • Deliver effective customer training sessions and product webinars
  • Bring customer feedback to internal teams to inform product development
  • Identify and pursue upsell and cross-sell opportunities within existing accounts
  • Partner closely with Support, Sales, Product, and R&D teams
  • Serve as the main point of contact for key customers
  • Build lasting relationships with global enterprise accounts
  • Increase product adoption and uncover further growth opportunities

आवश्यकताएँ

  • At least four years of experience in Customer Success or Account Management
  • Experience in the maritime sector or trading and shipping industry
  • Experience working with SaaS platforms and global enterprise customers
  • Strong commercial judgment with contract negotiation experience
  • Demonstrated ability to collaborate across product and technical teams
  • Willingness to travel globally, approximately 30% of the time
  • Excellent interpersonal and communication skills with audiences ranging from end users to C-level executives
  • Familiarity with Salesforce, helpdesk systems, and customer training platforms
  • Fluent English; additional languages are an advantage

लाभ

  • Work with advanced AI technologies
  • Collaborate with a highly skilled and committed team
  • Contribute to the global trade ecosystem
  • Help shape the future of maritime intelligence at a mission-driven company

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