Mobile Communications America provides wireless communication and security technology for organizations that depend on reliable, coordinated operations. Its solutions span two-way radios, mobile video, data systems, video surveillance, and integrated security, supporting sectors such as public safety, education, healthcare, and logistics. The company combines communications expertise with service-focused implementation to help teams improve safety, connectivity, and day-to-day efficiency.
Customer Service Specialist - Urbana, IL (Onsite)
Support customers and internal teams for wireless communications, data, and security services. Manage customer contacts, repairs, inventory, service tickets, shipping, and operational reporting.
Description
- Serve as the first point of contact for visitors and customers by managing phone calls and emails
- Keep customer contact records accurate while developing strong relationships with customers and vendors
- Record repair requests in the ERP system, confirm warranty coverage, and coordinate repairs with internal or third-party depots
- Track equipment through completion and return, submit warranty claims, and prepare pricing for billing review
- Receive, stage, and monitor products for sales and service teams
- Ship orders and return equipment to vendors within required deadlines
- Monitor inventory against sales trends, conduct counts, rotate stock, and secure company assets
- Process equipment additions and removals in the system and support contract renewals
- Prepare and maintain Work-in-Progress, aging, and open purchase order reports
- Create, monitor, and close service tickets accurately and promptly
- Maintain complete documentation, including technician hours
- Coordinate with other departments to communicate daily priorities to service and operations teams
- Help sustain a safe, positive, and productive workplace
- Handle additional operational responsibilities as assigned
- Work onsite Monday through Friday from 8:00 a.m. to 5:00 p.m.
Requirements
- 2–4 years of experience in customer operations or a related area such as customer service, accounts payable or receivable, depot repairs, shipping and receiving, inventory, or sales support
- Strong working knowledge of Microsoft Office, including Word, Excel, and Outlook
- Professional written and verbal communication skills across all organizational levels
- Ability to manage priorities, work independently, and meet objectives in a fast-paced environment
- Strong organizational and administrative capabilities
- High attention to detail
- Discretion when handling confidential and proprietary information
- High level of integrity
- Office experience preferred
- Ability to frequently stand, walk, sit, use hands, reach, climb stairs, and communicate verbally or by hearing
- Ability to occasionally move equipment weighing up to 15 pounds
- Ability to frequently position yourself to maintain computers or other equipment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Holiday pay
- Education incentives
- Equal opportunity workplace
- Affirmative action employer
- Reasonable accommodations for individuals with disabilities