Atento
Atento
Atento helps organizations transform customer operations through Business Transformation Outsourcing (BTO) services. Building on the traditional BPO model, the company combines customer engagement, analytics, automation, AI and cognitive technologies, and cybersecurity to improve performance, competitiveness, and total cost of ownership. Its work spans financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education, supported by Lean Six Sigma and design thinking approaches.

Customer Service Specialist, Mobile Phone Insurance

Atento customer service role supporting customers of a mobile phone insurance provider. Handle inbound inquiries, resolve requests, and record interactions in service systems.

Description

  • Answer inbound calls from mobile phone insurance customers, understand their needs, and resolve inquiries and requests.
  • Recommend practical, objective solutions that follow product and service procedures.
  • Respond to a range of situations raised during customer interactions.
  • Record and process customer service interactions using company systems.
  • Show empathy in every customer interaction.

Requirements

  • Be at least 18 years old.
  • Have completed high school.
  • Know how to use Microsoft Office.
  • Be interested in mobile technology, including cell phones.
  • Be available for in-person training at Atento’s Santana location.
  • Have convenient access to São Paulo’s South Zone.

Benefits

  • Transportation allowance.
  • Meal and/or food allowance.
  • Life insurance.
  • Funeral assistance.
  • Assistance for childcare, children with disabilities, babysitting, or school transportation.
  • Work-from-home allowance.
  • Product discounts.
  • Dental insurance.
  • Family health insurance.
  • Pet insurance.
  • Discounts on gym memberships and sports activities.
  • Educational partnerships offering course discounts.
  • Career development plan.

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