Head of Brand and Creative
AtomicLead Golden Child’s brand relaunch across identity, packaging, campaigns, content, and customer experiences. Build its creative team and production process for science-backed dog nutrition products.
Deschide
Atento ajută organizațiile să își transforme operațiunile de relații cu clienții prin servicii de externalizare a transformării afacerii (BTO). Pornind de la modelul tradițional de externalizare a proceselor de afaceri (BPO), compania combină interacțiunea cu clienții, analiza datelor, automatizarea, inteligența artificială și tehnologiile cognitive, precum și securitatea cibernetică, pentru a îmbunătăți performanța, competitivitatea și costul total de deținere. Activitatea sa acoperă domenii precum serviciile financiare, telecomunicațiile, comerțul cu amănuntul, utilitățile, sănătatea, industria auto, mass-media, turismul și ospitalitatea, precum și educația, cu sprijinul abordărilor Lean Six Sigma și design thinking.
Customer Service Specialist, Mobile Phone Insurance
Atento customer service role supporting customers of a mobile phone insurance provider. Handle inbound inquiries, resolve requests, and record interactions in service systems.
Descriere
- Answer inbound calls from mobile phone insurance customers, understand their needs, and resolve inquiries and requests.
- Recommend practical, objective solutions that follow product and service procedures.
- Respond to a range of situations raised during customer interactions.
- Record and process customer service interactions using company systems.
- Show empathy in every customer interaction.
Cerințe
- Be at least 18 years old.
- Have completed high school.
- Know how to use Microsoft Office.
- Be interested in mobile technology, including cell phones.
- Be available for in-person training at Atento’s Santana location.
- Have convenient access to São Paulo’s South Zone.
Beneficii
- Transportation allowance.
- Meal and/or food allowance.
- Life insurance.
- Funeral assistance.
- Assistance for childcare, children with disabilities, babysitting, or school transportation.
- Work-from-home allowance.
- Product discounts.
- Dental insurance.
- Family health insurance.
- Pet insurance.
- Discounts on gym memberships and sports activities.
- Educational partnerships offering course discounts.
- Career development plan.
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