Atento
Atento
Atento ұйымдарға бизнес-трансформация аутсорсингі (BTO) қызметтері арқылы клиенттермен жұмыс істеу операцияларын өзгертуге көмектеседі. Дәстүрлі BPO моделіне сүйене отырып, компания өнімділікті, бәсекеге қабілеттілікті және иеленудің жалпы құнын жақсарту үшін клиенттермен өзара әрекеттесуді, аналитиканы, автоматтандыруды, жасанды интеллект пен когнитивтік технологияларды және киберқауіпсіздікті біріктіреді. Оның қызметі қаржылық қызметтер, телекоммуникациялар, бөлшек сауда, коммуналдық қызметтер, денсаулық сақтау, автомобиль өнеркәсібі, медиа, саяхат және қонақжайлылық, сондай-ақ білім беру салаларын қамтиды. Бұл жұмысты Lean Six Sigma және дизайндық ойлау тәсілдері қолдайды.

Customer Service Specialist, Mobile Phone Insurance

Atento customer service role supporting customers of a mobile phone insurance provider. Handle inbound inquiries, resolve requests, and record interactions in service systems.

Сипаттама

  • Answer inbound calls from mobile phone insurance customers, understand their needs, and resolve inquiries and requests.
  • Recommend practical, objective solutions that follow product and service procedures.
  • Respond to a range of situations raised during customer interactions.
  • Record and process customer service interactions using company systems.
  • Show empathy in every customer interaction.

Талаптар

  • Be at least 18 years old.
  • Have completed high school.
  • Know how to use Microsoft Office.
  • Be interested in mobile technology, including cell phones.
  • Be available for in-person training at Atento’s Santana location.
  • Have convenient access to São Paulo’s South Zone.

Артықшылықтар

  • Transportation allowance.
  • Meal and/or food allowance.
  • Life insurance.
  • Funeral assistance.
  • Assistance for childcare, children with disabilities, babysitting, or school transportation.
  • Work-from-home allowance.
  • Product discounts.
  • Dental insurance.
  • Family health insurance.
  • Pet insurance.
  • Discounts on gym memberships and sports activities.
  • Educational partnerships offering course discounts.
  • Career development plan.

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