„Atento“ padeda organizacijoms pertvarkyti klientų aptarnavimo veiklą teikdama verslo transformacijos išorinių paslaugų (BTO) paslaugas. Remdamasi tradiciniu BPO modeliu, įmonė derina klientų įtraukimą, analitiką, automatizavimą, dirbtinį intelektą ir kognityvines technologijas bei kibernetinį saugumą, kad pagerintų veiklos rezultatus, konkurencingumą ir bendrą nuosavybės kainą. Jos veikla apima finansines paslaugas, telekomunikacijas, mažmeninę prekybą, komunalines paslaugas, sveikatos priežiūrą, automobilių pramonę, žiniasklaidą, kelionių ir svetingumo sektorių bei švietimą. Darbą papildo „Lean Six Sigma“ ir dizaino mąstymo metodikos.
Customer Service Specialist, Mobile Phone Insurance
Atento customer service role supporting customers of a mobile phone insurance provider. Handle inbound inquiries, resolve requests, and record interactions in service systems.
Aprašymas
- Answer inbound calls from mobile phone insurance customers, understand their needs, and resolve inquiries and requests.
- Recommend practical, objective solutions that follow product and service procedures.
- Respond to a range of situations raised during customer interactions.
- Record and process customer service interactions using company systems.
- Show empathy in every customer interaction.
Reikalavimai
- Be at least 18 years old.
- Have completed high school.
- Know how to use Microsoft Office.
- Be interested in mobile technology, including cell phones.
- Be available for in-person training at Atento’s Santana location.
- Have convenient access to São Paulo’s South Zone.
Privalumai
- Transportation allowance.
- Meal and/or food allowance.
- Life insurance.
- Funeral assistance.
- Assistance for childcare, children with disabilities, babysitting, or school transportation.
- Work-from-home allowance.
- Product discounts.
- Dental insurance.
- Family health insurance.
- Pet insurance.
- Discounts on gym memberships and sports activities.
- Educational partnerships offering course discounts.
- Career development plan.