Atento
Atento
Atento palīdz organizācijām pārveidot klientu apkalpošanas procesus, sniedzot biznesa transformācijas ārpakalpojumu (BTO) pakalpojumus. Balstoties uz tradicionālo BPO modeli, uzņēmums apvieno klientu iesaisti, analītiku, automatizāciju, mākslīgo intelektu un kognitīvās tehnoloģijas, kā arī kiberdrošību, lai uzlabotu veiktspēju, konkurētspēju un kopējās īpašumtiesību izmaksas. Uzņēmuma darbība aptver finanšu pakalpojumus, telekomunikācijas, mazumtirdzniecību, komunālos pakalpojumus, veselības aprūpi, automobiļu nozari, plašsaziņas līdzekļus, ceļojumu un viesmīlības nozari, kā arī izglītību. Darbu atbalsta Lean Six Sigma un dizaina domāšanas pieejas.

Customer Service Specialist, Mobile Phone Insurance

Atento customer service role supporting customers of a mobile phone insurance provider. Handle inbound inquiries, resolve requests, and record interactions in service systems.

Apraksts

  • Answer inbound calls from mobile phone insurance customers, understand their needs, and resolve inquiries and requests.
  • Recommend practical, objective solutions that follow product and service procedures.
  • Respond to a range of situations raised during customer interactions.
  • Record and process customer service interactions using company systems.
  • Show empathy in every customer interaction.

Prasības

  • Be at least 18 years old.
  • Have completed high school.
  • Know how to use Microsoft Office.
  • Be interested in mobile technology, including cell phones.
  • Be available for in-person training at Atento’s Santana location.
  • Have convenient access to São Paulo’s South Zone.

Priekšrocības

  • Transportation allowance.
  • Meal and/or food allowance.
  • Life insurance.
  • Funeral assistance.
  • Assistance for childcare, children with disabilities, babysitting, or school transportation.
  • Work-from-home allowance.
  • Product discounts.
  • Dental insurance.
  • Family health insurance.
  • Pet insurance.
  • Discounts on gym memberships and sports activities.
  • Educational partnerships offering course discounts.
  • Career development plan.

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