Customer Relations Advisor at Castorama
Castorama
Customer relations advisor at Castorama, a French home improvement retailer. Supports and coordinates customer projects with sales and logistics teams.
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Atento बिज़नेस ट्रांसफ़ॉर्मेशन आउटसोर्सिंग (BTO) सेवाओं के माध्यम से संगठनों को ग्राहक संचालन में बदलाव लाने में सहायता करता है। पारंपरिक BPO मॉडल के आधार पर कंपनी ग्राहक सहभागिता, एनालिटिक्स, ऑटोमेशन, AI और संज्ञानात्मक तकनीकों तथा साइबर सुरक्षा को एकीकृत करती है, ताकि प्रदर्शन और प्रतिस्पर्धात्मकता बेहतर हो तथा स्वामित्व की कुल लागत कम हो। इसकी सेवाएँ वित्तीय सेवाओं, दूरसंचार, खुदरा, उपयोगिता सेवाओं, स्वास्थ्य सेवा, ऑटोमोटिव, मीडिया, यात्रा और आतिथ्य तथा शिक्षा क्षेत्रों तक फैली हैं। इन कार्यों में Lean Six Sigma और डिज़ाइन थिंकिंग पद्धतियों का भी सहयोग लिया जाता है।
Customer Service Specialist, Mobile Phone Insurance
Atento customer service role supporting customers of a mobile phone insurance provider. Handle inbound inquiries, resolve requests, and record interactions in service systems.
विवरण
- Answer inbound calls from mobile phone insurance customers, understand their needs, and resolve inquiries and requests.
- Recommend practical, objective solutions that follow product and service procedures.
- Respond to a range of situations raised during customer interactions.
- Record and process customer service interactions using company systems.
- Show empathy in every customer interaction.
आवश्यकताएँ
- Be at least 18 years old.
- Have completed high school.
- Know how to use Microsoft Office.
- Be interested in mobile technology, including cell phones.
- Be available for in-person training at Atento’s Santana location.
- Have convenient access to São Paulo’s South Zone.
लाभ
- Transportation allowance.
- Meal and/or food allowance.
- Life insurance.
- Funeral assistance.
- Assistance for childcare, children with disabilities, babysitting, or school transportation.
- Work-from-home allowance.
- Product discounts.
- Dental insurance.
- Family health insurance.
- Pet insurance.
- Discounts on gym memberships and sports activities.
- Educational partnerships offering course discounts.
- Career development plan.
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