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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Representative – TDCX, Singapore (Onsite)

Support customers across multiple channels at TDCX in Singapore by resolving issues, closing cases, and improving customer satisfaction.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, tailored solutions.
  • Resolve enquiries at first contact and coordinate follow-up with service partners and internal teams to close cases within service standards.
  • Share practical feedback on tools, resources, processes, and guidelines to improve workflows and the customer experience.
  • Follow established procedures to deliver consistent service and maximize customer satisfaction.
  • Build lasting customer relationships through proactive and attentive support.
  • Complete additional duties assigned by management and contribute to the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Around two years of experience in a related role is preferred; fresh graduates are welcome to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Clear communication skills with active listening, empathy, and professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Benefits

  • Competitive remuneration package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career progression.
  • Supportive workplace culture focused on future growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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