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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative – Onsite Philippines
TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across multiple channels. The role focuses on resolving issues, closing cases, and supporting customer satisfaction.
Description
- Deliver high-quality customer support through all relevant communication channels.
- Assess customer needs, investigate existing issues, and provide clear, appropriate solutions.
- Resolve cases on first contact when possible and coordinate follow-up with service partners and internal teams to meet service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
- Follow approved procedures to deliver consistent, customer-focused service.
- Develop lasting customer relationships by providing proactive, attentive assistance.
- Complete additional duties assigned by management and contribute to the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Requirements
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Relevant work experience of around two years is preferred, while fresh graduates are welcome to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Excellent communication skills, including active listening, empathy, and professional phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the adaptability to learn new tools.
- Strong spoken and written English skills, along with proficiency in the language of the supported market.
Benefits
- Attractive compensation and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, world-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture focused on supporting your future.
- Convenient location with direct public transportation connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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