TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Representative – Onsite Philippines

TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across multiple channels. The role focuses on resolving issues, closing cases, and supporting customer satisfaction.

Сипаттама

  • Deliver high-quality customer support through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, appropriate solutions.
  • Resolve cases on first contact when possible and coordinate follow-up with service partners and internal teams to meet service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Follow approved procedures to deliver consistent, customer-focused service.
  • Develop lasting customer relationships by providing proactive, attentive assistance.
  • Complete additional duties assigned by management and contribute to the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Талаптар

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
  • Relevant work experience of around two years is preferred, while fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Excellent communication skills, including active listening, empathy, and professional phone etiquette in pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the adaptability to learn new tools.
  • Strong spoken and written English skills, along with proficiency in the language of the supported market.

Артықшылықтар

  • Attractive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transportation connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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