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DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
AutomotiveConsultingHealthcare
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.
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Customer Service Representative, 1st Shift - Wichita Onsite

Provide customer service support for DSV’s transport and logistics operations in Wichita. Handle inquiries, inventory concerns, delivery updates, and warehouse coordination.

USUnited StatesKSKansas
$21 / hour
On-siteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Build positive customer relationships and deliver consistently strong service experiences
  • Respond to customer questions and resolve concerns promptly
  • Coordinate with warehouse teams to address customer needs
  • Handle inquiries by phone, email, and the Customer Service Database
  • Use physical stock checks and system tools to verify issues, troubleshoot problems, and determine resolutions
  • Support inventory control by checking stock levels and correcting records
  • Follow warehouse safety policies and operating guidelines
  • Develop working knowledge of warehouse procedures and inventory operations
  • Keep customers informed about order status, deliveries, and issue resolutions
  • Deliver products to customers in designated vehicles when required
  • Work with warehouse departments to accelerate processes and resolve customer concerns

Requirements

  • Comfortable handling customer questions by phone, email, or through the Customer Service Database
  • Able to perform physical stock checks and use system tools to verify and troubleshoot issues
  • Able to support inventory management, complete stock checks, and update inaccurate records
  • Commitment to following safety policies and warehouse guidelines
  • Working knowledge of warehouse procedures and inventory operations
  • Able to explain order status, delivery questions, and issue resolutions to customers
  • Able to use designated vehicles to deliver products when needed
  • Effective communication skills for working with warehouse departments
  • Compensation may vary based on relevant experience, skills, education, certifications, and geographic location

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