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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Associate - Singapore On-Site
TDCX is hiring a Customer Service Associate in Singapore to support customers across communication channels, resolve issues, close cases, and help improve the customer experience.
Description
- Deliver high-quality customer support through all relevant communication channels.
- Assess customer needs, clarify details, investigate issues, and provide suitable solutions or alternatives.
- Resolve cases at first contact where possible and coordinate follow-up with service partners and internal teams through closure.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver services that maximize customer satisfaction.
- Develop lasting customer relationships by providing proactive, attentive support.
- Complete additional duties assigned by management and contribute to the implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
- A diploma or degree-level qualification in any field is required.
- Related work experience is preferred, though fresh graduates are encouraged to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication and listening skills, empathy, and professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Attractive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- A positive work culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from field experts.
- Opportunity to join a global company recognized with hundreds of industry awards.
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