TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Associate - Singapore On-Site

TDCX is hiring a Customer Service Associate in Singapore to support customers across communication channels, resolve issues, close cases, and help improve the customer experience.

Сипаттама

  • Deliver high-quality customer support through all relevant communication channels.
  • Assess customer needs, clarify details, investigate issues, and provide suitable solutions or alternatives.
  • Resolve cases at first contact where possible and coordinate follow-up with service partners and internal teams through closure.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services that maximize customer satisfaction.
  • Develop lasting customer relationships by providing proactive, attentive support.
  • Complete additional duties assigned by management and contribute to the implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Талаптар

  • A diploma or degree-level qualification in any field is required.
  • Related work experience is preferred, though fresh graduates are encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication and listening skills, empathy, and professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Артықшылықтар

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive work culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from field experts.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Ұқсас жұмыс орындары

Sony Semicon (IL)

Senior RFIC Designer, CMOS RF and Analog

Sony Semicon (IL)

Designs CMOS RF and analog blocks for cellular IoT chipsets, guiding work from transistor-level concepts through silicon validation and production ramp-up.

Ашу
AKQA

Senior Freelance Designer, Digital Campaigns

AKQA

Create digital campaign concepts and polished assets for a credit card launch at AKQA/WPP, serving financial brand clients. Work across formats and channels, from early ideas through final production.

Ашу
AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

Ашу
Jamestown

Director of Event Programming and Operations

Jamestown
501 – 1 000 Қызметкерлер
ҚонақжайлылықҚұрылысМаркетинг

Lead event programming, sales accountability, financial performance, and operations at Jamestown’s One Times Square destination. Oversee event delivery, staff, safety, and client activation resources.

Ашу
CuspAI

Senior Events Lead at CuspAI

CuspAI
11 – 50 Қызметкерлер
B2BҒылымЖасанды интеллект

Lead CuspAI’s global events program for AI-powered materials discovery, spanning Foundry events, international roadshows and conferences. Shape partner and customer experiences while building a repeatable events function.

Ашу
CACI International Inc

CrossBeam Product Director

CACI International Inc

Lead CACI’s CrossBeam optical communications portfolio, overseeing production and product growth. Drive new business capture and team performance across aerospace and defense.

Ашу
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1 000 Қызметкерлер
КонсалтингЛогистикаӨндіріс

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Ашу
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Ашу
Frühlingszwiebel

Customer Support and E-Commerce Operations Specialist

Frühlingszwiebel

Support customers and coordinate e-commerce operations for Frühlingszwiebel, a healthy nutrition startup. The role spans Shopify workflows, fulfillment, and operational projects.

Ашу