Travel Operations Executive
EXL
Manage GDS fares, exchanges, pricing, and routing while resolving client queries by email. Support process improvements and accurate travel service delivery.
Open
H
Hempel A/S develops protective and decorative coating systems for marine, energy and infrastructure, yachting, and building applications. Its work combines coatings, technical expertise, project support, and the MyHempel digital platform, helping customers choose, order, and manage products throughout an asset’s lifecycle. With a global team serving customers across more than 80 countries, Hempel focuses on innovation, durable protection, and reducing the environmental impact of its solutions.
Customer Care Representative – Athens, Greece (On-site)
Customer Care Representative supporting quotations, orders, invoicing, and customer relationships for Hempel’s global chemicals business. Based on-site in Athens, the role supports Sales and international order fulfillment.
Description
- Manage customer quotations and sales orders in the ERP system
- Coordinate product availability, production needs, and delivery schedules
- Provide administrative and operational support to the Sales team
- Work with Hempel sites and international colleagues to support order fulfillment
- Process invoices and keep customer records accurate
- Respond to customer questions and requests promptly and professionally
- Handle returns, complaints, and credit note procedures as needed
- Assess customer needs and identify solutions that improve their experience
- Follow established procedures and maintain accurate documentation and archives
- Develop strong customer relationships through friendly, proactive communication
- Act as the main contact for the assigned customer portfolio
- Support a smooth experience from order placement through delivery
Requirements
- Previous experience in customer service, customer care, order management, or sales support
- Experience in an international, customer-focused work environment
- Familiarity with ERP systems; Microsoft Dynamics experience is an advantage
- Experience using CRM systems
- Strong proficiency with Microsoft Office applications
- Ability to prioritize work and manage multiple tasks effectively
- Excellent communication and interpersonal skills
- Collaborative team member who can also work independently when required
- Customer-focused approach and commitment to service excellence
- Knowledge of the paint, coatings, or chemical industry is advantageous but not essential
- Fluency in Italian and English, both written and spoken, is mandatory
- Knowledge of another European language is advantageous
- Submit a CV and application or motivation letter in English
Benefits
- Opportunities to learn, develop, and progress professionally
- Collaboration with colleagues from diverse countries and cultures
- Flexible working arrangements that support work-life balance
- Competitive salary with a compensation and benefits package
- Inclusive workplace with a supportive culture
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