EXL
EXL
EXL is a business consulting and services company that helps organizations use data, analytics, and technology to improve operations and make better decisions. Its work includes operations management, decision analytics, and digital transformation, with experience supporting clients in healthcare, insurance, finance, and logistics. EXL combines data science with practical business expertise to develop solutions tailored to each organization’s goals, operating model, and industry context.

Travel Operations Executive

Manage GDS fares, exchanges, pricing, and routing while resolving client queries by email. Support process improvements and accurate travel service delivery.

Description

  • Resolve client queries by email
  • Build and maintain strong customer relationships
  • Contribute to process improvement initiatives
  • Meet high accuracy and productivity standards in daily work

Requirements

  • Higher education diploma and 0–2 years of relevant experience
  • Working knowledge of a GDS
  • Knowledge of GDS operations
  • Knowledge of exchanges, fares, and pricing
  • Knowledge of fare types and routing
  • Strong communication skills
  • Good knowledge of travel geography
  • Ability to maintain high accuracy and productivity
  • Willingness to learn
  • Flexibility and readiness to adapt in a dynamic work environment

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