Motorola Solutions
Motorola Solutions
Motorola Solutions develops technology for public safety, security, and critical communications. Its portfolio includes mission-critical P25 and professional DMR radios, broadband devices, AI-enabled video security, command center solutions, and managed support services. The company serves organizations across public safety, law enforcement, education, healthcare, and other sectors where reliable coordination and fast response are essential. Its solutions are designed to help teams stay connected, understand unfolding situations, and make informed decisions in demanding environments.

Complaints Administrative Assistant - United States Remote

Support complaint and claims administration, audits, evidence handling, and reporting for Motorola Solutions’ vehicle recovery operations. This full-time role is remote within the United States.

Description

  • Manage incoming complaints, incidents, and operational issues
  • Process and administer claims
  • Examine contracts and related documentation
  • Complete accurate data-entry tasks
  • Record and retrieve supporting evidence
  • Prepare estimates and quotations
  • Carry out internal audit activities
  • Call debtors to discuss claim-review findings, with outbound calls comprising approximately 40% of the role
  • Complete required remediation activities
  • Produce operational reports
  • Assess and review cases objectively while adhering to established procedures
  • Analyze operational data and maintain current departmental information as production progresses

Requirements

  • High school diploma or equivalent qualification
  • One to two years of experience in repossession, insurance claims, impound operations, or body shop repair
  • Indefinite authorization to work in the United States is required
  • Employer-sponsored work permit support is unavailable for this position
  • Excellent written and verbal communication abilities
  • Confident telephone skills and the ability to provide clear, concise direction
  • Strong organization and multitasking capabilities
  • Experience with Google Email, Docs, and Sheets is preferred
  • Intermediate to advanced proficiency with Microsoft Excel and Word
  • Experience in collateral repossession, insurance claims, body shop repair, or the repossession industry
  • Claims or complaints experience is an advantage
  • No travel is required
  • Relocation assistance is not provided

Benefits

  • Eligibility for incentive bonus plans
  • Medical, dental, and vision coverage
  • 401(k) plan with company matching
  • Ten paid holidays
  • Generous paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
  • Employee referral payment plan

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