Motorola Solutions
Motorola Solutions
Motorola Solutions सार्वजनिक सुरक्षा, सुरक्षा और महत्वपूर्ण संचार के लिए प्रौद्योगिकी विकसित करती है। इसके उत्पाद पोर्टफोलियो में मिशन-क्रिटिकल P25 और प्रोफेशनल DMR रेडियो, ब्रॉडबैंड उपकरण, AI-सक्षम वीडियो सुरक्षा, कमांड सेंटर समाधान और प्रबंधित सहायता सेवाएँ शामिल हैं। कंपनी सार्वजनिक सुरक्षा, कानून प्रवर्तन, शिक्षा, स्वास्थ्य सेवा और ऐसे अन्य क्षेत्रों के संगठनों को सेवाएँ प्रदान करती है, जहाँ विश्वसनीय समन्वय और तेज़ प्रतिक्रिया आवश्यक होती है। इसके समाधान टीमों को जुड़े रहने, बदलती परिस्थितियों को समझने और चुनौतीपूर्ण वातावरण में सूचित निर्णय लेने में मदद करने के लिए बनाए गए हैं।

Complaints Administrative Assistant - United States Remote

Support complaint and claims administration, audits, evidence handling, and reporting for Motorola Solutions’ vehicle recovery operations. This full-time role is remote within the United States.

विवरण

  • Manage incoming complaints, incidents, and operational issues
  • Process and administer claims
  • Examine contracts and related documentation
  • Complete accurate data-entry tasks
  • Record and retrieve supporting evidence
  • Prepare estimates and quotations
  • Carry out internal audit activities
  • Call debtors to discuss claim-review findings, with outbound calls comprising approximately 40% of the role
  • Complete required remediation activities
  • Produce operational reports
  • Assess and review cases objectively while adhering to established procedures
  • Analyze operational data and maintain current departmental information as production progresses

आवश्यकताएँ

  • High school diploma or equivalent qualification
  • One to two years of experience in repossession, insurance claims, impound operations, or body shop repair
  • Indefinite authorization to work in the United States is required
  • Employer-sponsored work permit support is unavailable for this position
  • Excellent written and verbal communication abilities
  • Confident telephone skills and the ability to provide clear, concise direction
  • Strong organization and multitasking capabilities
  • Experience with Google Email, Docs, and Sheets is preferred
  • Intermediate to advanced proficiency with Microsoft Excel and Word
  • Experience in collateral repossession, insurance claims, body shop repair, or the repossession industry
  • Claims or complaints experience is an advantage
  • No travel is required
  • Relocation assistance is not provided

लाभ

  • Eligibility for incentive bonus plans
  • Medical, dental, and vision coverage
  • 401(k) plan with company matching
  • Ten paid holidays
  • Generous paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
  • Employee referral payment plan

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