Mellro
Mellro
11 – 50 Employees
B2BFintechReal Estate
Mellro is a Brazilian fintech serving real estate agents and brokerages across the country. Its technology-enabled tools simplify rental transactions, while its rent payment guarantee helps landlords and agencies receive payments on time. Mellro also provides advances on receivables, helping make rental-related cash flow more predictable for its business customers.

Collections Assistant – Remote in Brazil

Remote Collections Assistant at Mellro, handling customer outreach, payment negotiations, and repayment agreements for overdue accounts. Maintain CRM records and manage the collections portfolio to recover revenue and reduce delinquency.

Description

  • Contact customers with overdue accounts each day by phone, WhatsApp, and email
  • Apply the collections workflow based on the number of days an account is past due
  • Use collection approaches focused on resolving outstanding cases
  • Follow up on every case through resolution
  • Offer and document installment plans and payment deadlines within authorized limits
  • Explain the contractual consequences of nonpayment to customers
  • Escalate complex cases to the Senior Analyst
  • Monitor, organize, and prioritize the overdue accounts portfolio
  • Identify repeat-delinquency risks and emerging delinquency patterns
  • Log customer interactions, agreements, and contact attempts in the system or CRM
  • Keep portfolio records accurate, current, and organized
  • Maintain complete traceability of collection activities
  • Coordinate referrals for credit bureau reporting or legal action with the Administrative Assistant
  • Recommend improvements to collections workflows and processes
  • Work Monday through Friday from 8:00 a.m. to 5:48 p.m.

Requirements

  • Prior experience in customer service or collections
  • Excellent verbal and written communication skills
  • Working familiarity with WhatsApp Business, email, and CRM systems
  • Strong organizational ability with capacity to manage multiple contacts at once
  • English proficiency
  • Portuguese proficiency
  • Availability for remote work
  • A computer or laptop and suitable workspace for remote work
  • Prior experience working remotely

Benefits

  • Meal allowance
  • Day off
  • Wellness platform access
  • Commission
  • Home office allowance
  • Remote work
  • Training platform access

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