Senior Data Engineer, Cloud & Analytics
ADEAL Systems GmbH
Build cloud, data, and analytics solutions for ADEAL Systems, taking technical ownership of architecture, data pipelines, and customer projects.
Open
American Consumer Credit Counseling is a nonprofit organization focused on helping individuals and families address unsecured debt, strengthen their credit, and build greater financial stability. Its services include personalized credit counseling, debt management plans, debt consolidation and settlement guidance, bankruptcy counseling, housing counseling, and financial education through workshops and webinars. The organization also supports clients through digital tools such as an online portal and mobile app, combining practical budgeting guidance with community outreach and education about alternatives to bankruptcy.
Client Success Team Supervisor (Remote, Oregon)
Lead the client success team serving Debt Management Program clients. Own service quality, retention, coaching, and operational performance for a mission-driven credit counseling organization.
Description
- Oversee daily operations for the Client Success Management Team
- Coach Client Success Managers through ongoing guidance, support, and performance feedback
- Handle escalated client concerns and service issues
- Track call abandonment, task turnaround, and client satisfaction trends
- Assign team projects and monitor their progress
- Create and maintain standard operating procedures and best practices
- Perform call monitoring and quality assurance reviews
- Lead onboarding and coordinate training and development activities
- Support performance evaluations, coaching meetings, and quarterly reviews
- Contribute to interviews, hiring, and employee development programs
- Test internal systems and software releases and provide feedback
- Refine operational workflows to improve the client experience
- Process payroll and administer time-off requests
- Promote accountability, team morale, and continuous improvement
- Recommend and test improvements to Debt Management Program tools, workflows, and procedures
- Act as department leader when the Operations Manager is unavailable
- Earn the PFE Debt Management Professional Certification within six months of hire
- Complete additional responsibilities as assigned
Requirements
- Associate degree or equivalent professional experience
- At least three years of customer service experience, preferably in financial services or a call center
- At least one year of supervisory or team leadership experience
- PFE Debt Management Professional Certification required within six months of hire
- Demonstrated ability to lead, coach, and develop teams
- Excellent verbal and written communication skills
- Strong conflict resolution and critical thinking abilities
- Effective time management and organizational skills
- Proficiency with Microsoft Office and client management systems
- Ability to interpret performance data and identify actionable trends
- Ability to build team motivation, accountability, and a positive culture
Benefits
- Comprehensive medical, dental, and vision insurance
- Medical and dependent Flexible Spending Accounts
- Short- and long-term disability and life insurance
- 401(k) retirement plan with company matching
- Paid time off and paid holidays
- Remote work flexibility
- Professional development and training opportunities
- Supportive team environment with a mission-driven culture
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