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IEHP
IEHP
1,001 – 5,000 Employees
ConsultingInsuranceLogistics
IEHP is a regional health plan serving low-income individuals and families in Riverside and San Bernardino counties. Founded in 1995, the organization provides coverage through programs including Medi-Cal, DualChoice, and Covered California, working with local doctors and healthcare facilities to connect members with medical services. Its community-focused approach also includes mental health support, fitness programs, and wellness education.
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Claims Specialist I, Provider Claims

Review medical claims and provider disputes for IEHP, determining coverage, payment, and appropriate claim adjustments. Support timely resolution, accurate documentation, and compliant claims operations.

USUnited StatesCACalifornia
$25 – $33 / hour
HybridFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Assess professional and institutional medical claims to determine coverage and payment amounts.
  • Process provider disputes within applicable state and federal deadlines.
  • Investigate reported issues, adjust claims, and identify the causes of disputes.
  • Prepare timely written responses to providers.
  • Review and price complex edits across claim types to determine payment or denial outcomes.
  • Complete required weekly reviews.
  • Answer provider questions about submitted disputes.
  • Track and prioritize assigned cases in IEHP’s provider dispute database.
  • Keep current on claims procedures and participate in ongoing training.
  • Research cases and gather information through verbal and written communication.
  • Recommend process improvements based on trends and analysis of provider disputes.
  • Work with other departments to resolve claim-related issues.
  • Identify billing issues and report them to support provider education.
  • Carry out other duties needed to support health plan operations.
  • Protect the privacy and security of protected health information in line with IEHP policies and HIPAA requirements.
  • Support IEHP Quality Program goals, including HEDIS, CAHPS, and NCQA accreditation.

Requirements

  • At least four years of experience evaluating and processing institutional and professional medical claims.
  • Proficiency with medical claims systems, ICD-10, and CPT coding.
  • Experience reviewing medical authorizations.
  • Ability to interpret provider contract rates and determine medical benefit coverage.
  • Experience handling provider disputes, appeals, and claim adjustments.
  • Experience in an HMO or managed care setting preferred.
  • Medicare and/or Medi-Cal experience preferred.
  • Experience in a managed care or government payer environment is helpful.
  • High school diploma or GED required.
  • Thorough understanding of the claims industry and customer service standards.
  • Knowledge of ICD-9, ICD-10, CPT, HCPC coding, and general claims processing practices.
  • Strong analytical and problem-solving skills.
  • Proficiency with Microsoft Office and advanced Microsoft Excel.
  • Written communication skills.
  • Ability to analyze data and interpret regulatory requirements.
  • Excellent communication and interpersonal skills.
  • Strong organizational and data entry skills.
  • Typing speed of at least 45 words per minute.
  • Ability to build productive relationships across the organization.
  • Professional demeanor.
  • Telephone courtesy and a high degree of patience.

Benefits

  • Competitive salary.
  • On-site fitness center.
  • Medical, dental, and vision insurance.
  • Life, short-term disability, and long-term disability options.
  • Career advancement opportunities and professional development.
  • Wellness programs supporting work-life balance.
  • Health care and childcare flexible spending accounts.
  • CalPERS retirement plan.
  • 457(b) plan with contribution matching.
  • Employer-paid life insurance.
  • Pet care insurance.

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