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Brown & Brown Insurance
Brown & Brown Insurance
FinanceInsurance
Brown & Brown Insurance is an independent insurance brokerage and risk management company serving individuals and businesses. Founded in 1939, it provides personal and commercial insurance, employee benefits, and national insurance programs through a network of more than 500 locations. With a workforce of more than 10,000 employees, the company operates across the finance and insurance sectors and emphasizes diversity, inclusion, and belonging in its workplace culture. Brown & Brown Insurance is publicly traded on the New York Stock Exchange under the ticker BRO and has expanded through a disciplined mergers and acquisitions strategy.
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Claims Specialist – Brown & Brown Insurance – Hybrid Ohio

Handle furniture warranty and protection-plan claims for One80 Intermediaries. Coordinate customer communication, inspections, authorizations, settlements, and claim resolution.

USUnited StatesOHOhio
$17 / hour
HybridFull-timeJuniorNo degree requiredEnglish RequiredClaims Specialist

Description

  • Maintain daily inbound and outbound coverage through phone, email, and other communication channels
  • Address customer and retailer questions and manage follow-up throughout each claim
  • Assess coverage, distribute inspection packets, authorize technicians, order parts, recommend exchanges, manage settlements, and record complaints
  • Track outstanding claims and initiate follow-up to support timely resolution
  • Deliver prompt actions and responses to retailers, customers, and manufacturers
  • Review inspection documentation and decide whether to approve warranty replacement or issue a denial
  • Arrange service solutions for consumers with out-of-warranty claims or claims excluded from their protection plan
  • Use the retailer portal effectively and guide users through claims processes
  • Handle technician calls, record claim updates, and complete necessary follow-up
  • Provide Intake Specialist coverage or perform related duties as needed

Requirements

  • At least six months of demonstrated proficiency with the Intake process
  • Successful completion and understanding of existing training
  • Ability to perform the functions required to process existing claims
  • High school diploma or GED
  • Comfortable using computers and keyboards
  • Strong verbal and written communication skills
  • Basic mathematical ability
  • Capable of handling calls and applying effective soft-skills techniques
  • Team-oriented approach

Benefits

  • Medical and prescription coverage, dental, vision, life, and disability insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) plan
  • Student loan assistance
  • Tuition reimbursement
  • Free mental health and enhanced advocacy services
  • Paid time off
  • Paid holidays
  • Preferred partner discounts

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