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Wells Fargo
Wells Fargo
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Wells Fargo is a multinational financial services company operating across banking and related financial products. Its hiring landscape includes opportunities for early-career professionals, experienced specialists, and leaders, with an emphasis on collaboration, innovation, and an inclusive workplace culture. The company also highlights development programs designed to support career progression across its broad workforce.
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Business Relationship Support Associate, Dedicated Client Service Officer – Des Moines Hybrid

Supports complex Treasury Management client portfolios for Wells Fargo, with responsibility for client service, profitability, risk, compliance, and process improvement.

USUnited StatesIAIowaMNMinnesota
$25 – $41 / hour
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredClient ServicesClient Services Representative

Description

  • Oversee a complex customer portfolio.
  • Partner with managers in leading a portfolio of accounts.
  • Identify opportunities to improve portfolio processes.
  • Assess and analyze decision-making processes for customer accounts.
  • Assess profitability and risk across assigned portfolios.
  • Confirm compliance and escalate identified issues for resolution.
  • Present recommendations, resolve issues, and apply independent judgment.
  • Build expertise in relevant policies, procedures, and compliance standards.
  • Work with peers, colleagues, and managers to resolve issues and deliver on shared objectives.
  • Engage with internal customers.
  • Follow guidance from organizational leaders.
  • Support risk and compliance activities, including monitoring, governance, risk identification, escalation, and remediation.

Requirements

  • At least six months of Business Relationship Support experience, or equivalent experience demonstrated through work, training, military service, or education.
  • Experience in Treasury Management Dedicated Client Services.
  • Experience supporting complex Treasury Management products, including the ECS Product Suite, BAI, and International Wires.
  • Experience using Treasury Management tools and applications such as UAM, Service View, and Hogan.
  • Ability to triage and troubleshoot complex issues, identify root causes, and communicate resolutions to clients and internal stakeholders.
  • Intermediate understanding of Commercial Banking or Corporate Investment Banking clients.
  • Strong personal leadership, including initiative, accountability, and the ability to inspire and motivate others.
  • Ability to work across multiple Treasury Management systems, applications, and search tools.
  • Prior call center experience.
  • Strong telephone etiquette.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to collaborate effectively within a team and across organizational levels.
  • Strong organization, multitasking, and prioritization skills.
  • Ability to perform effectively in a fast-paced, deadline-driven setting.
  • Availability to work Monday through Friday, 9:00 AM to 6:00 PM.
  • Ability to travel up to 10% of the time.
  • This position is not eligible for visa sponsorship.

Benefits

  • Health benefits.
  • 401(k) plan.
  • Paid time off.
  • Disability benefits.
  • Life insurance, critical illness insurance, and accident insurance.
  • Parental leave.
  • Critical caregiving leave.
  • Discounts and savings programs.
  • Commuter benefits.
  • Tuition reimbursement.
  • Scholarships for dependent children.
  • Adoption reimbursement.
  • Incentive opportunities may be available.

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