SONDA is a long-established company operating across consulting, logistics, and marketing. Its career platform gives prospective candidates a place to explore opportunities and learn more about joining the organization. For job seekers, SONDA’s profile provides a starting point for discovering roles within a broad, multidisciplinary business.
Bilingual Service Desk Agent (Spanish and Portuguese) - SONDA, Hybrid Chile
Join SONDA as a bilingual service desk agent providing first-level support in Spanish and Portuguese. Assist users through chat, phone, and ticket queues with access, authentication, and basic system usability issues.
Description
- Deliver first-level support through chat, phone, and ticket queues
- Conduct remote access sessions to assist users
- Verify and update user records as needed
- Guide users through basic system access and usability questions
- Create, manage, and follow up on support tickets
- Reset user passwords
- Set up and manage authenticators
Requirements
- High school diploma or equivalent
- Professional fluency in Spanish
- Professional fluency in Portuguese
- Experience in IT support or phone-based customer service
Benefits
- Flexible work arrangements designed to support work-life balance
- Opportunities for professional development and ongoing skills growth
- Collaborative, diverse, and innovative workplace
- Access to SONDA Academy’s professional learning platform
- Hybrid schedule combining on-site and remote work
- SONDA Wellness initiatives supporting physical, mental, and social well-being