SONDA yra ilgą veiklos istoriją turinti įmonė, veikianti konsultavimo, logistikos ir rinkodaros srityse. Jos karjeros platformoje potencialūs kandidatai gali susipažinti su darbo galimybėmis ir daugiau sužinoti apie prisijungimą prie organizacijos. Darbo ieškantiems žmonėms SONDA profilis yra pradinis taškas ieškant pozicijų plačios veiklos ir įvairių sričių įmonėje.
Bilingual Service Desk Agent (Spanish and Portuguese) - SONDA, Hybrid Chile
Join SONDA as a bilingual service desk agent providing first-level support in Spanish and Portuguese. Assist users through chat, phone, and ticket queues with access, authentication, and basic system usability issues.
Aprašymas
- Deliver first-level support through chat, phone, and ticket queues
- Conduct remote access sessions to assist users
- Verify and update user records as needed
- Guide users through basic system access and usability questions
- Create, manage, and follow up on support tickets
- Reset user passwords
- Set up and manage authenticators
Reikalavimai
- High school diploma or equivalent
- Professional fluency in Spanish
- Professional fluency in Portuguese
- Experience in IT support or phone-based customer service
Privalumai
- Flexible work arrangements designed to support work-life balance
- Opportunities for professional development and ongoing skills growth
- Collaborative, diverse, and innovative workplace
- Access to SONDA Academy’s professional learning platform
- Hybrid schedule combining on-site and remote work
- SONDA Wellness initiatives supporting physical, mental, and social well-being