LogoFresh Jobs Ahead
Sur Global
Sur Global
501 – 1,000 Employees
ConsultingLogisticsMarketing
Sur Global is a nearshore talent solutions provider that connects companies with remote professionals across Latin America. Its E-Migration and nearshoring approach supports businesses building teams in sales, engineering, marketing, and customer success, with talent sourcing focused on markets including Brazil, Mexico, and Argentina. Sur Global works with organizations seeking to expand operations through LATAM-based remote teams while improving efficiency and measuring the business impact of their hiring strategy.
LinkedIn
Company Jobs

Bilingual Medical Virtual Assistant

Provide remote support to US healthcare clients in English and Spanish, handling patient calls, scheduling, records, and insurance tasks. Work remotely from eligible Latin American locations while coordinating with patients and healthcare teams.

BOBoliviaCOColombiaGTGuatemalaHNHondurasNINicaraguaPEPeru
$6 / hour
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredSpanish RequiredExecutive Assistant

Description

  • Manage calls with patients, providers, and insurers.
  • Coordinate appointments and maintain calendars and office records.
  • Update patient details in EMR/EHR systems with care and confidentiality.
  • Check insurance eligibility, answer coverage questions, and validate patient information.
  • Assist with patient intake, admissions, and reception duties.
  • Connect patients with healthcare professionals.
  • Handle data entry, email, records, and documentation.
  • Communicate with patients in English and Spanish.
  • Observe healthcare procedures, privacy standards, and HIPAA requirements.
  • Meet attendance, productivity, and service standards while working assigned US client hours.

Requirements

  • Speak and write English and Spanish fluently; communicate clearly and confidently on professional calls in both languages.
  • Bring experience in customer service, call centers, BPO, virtual assistance, healthcare administration, or another relevant customer-facing role.
  • Be comfortable managing frequent inbound and outbound calls.
  • Demonstrate strong organization and attention to detail.
  • Use Google Workspace, Microsoft Office, or comparable business software confidently.
  • Learn new systems, follow procedures, and handle confidential patient information responsibly.
  • Communicate effectively with patients, medical professionals, and internal teams, using sound judgment and strong interpersonal skills.
  • Work independently and reliably in a fully remote setting.
  • Be available during US business hours in Eastern, Central, or Pacific Time.
  • Have a reliable computer, high-speed internet, an appropriate home workspace, and backup equipment and connectivity.
  • Preferred: 1–2 years supporting US healthcare accounts, medical practices, insurers, or healthcare BPO operations.
  • Preferred: Familiarity with medical terminology, patient scheduling, insurance checks, or medical office workflows.
  • Preferred: Practical experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen.
  • Preferred: Experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative.
  • Preferred: Education or a degree in healthcare, nursing, medical administration, or a related field.
  • Preferred: Knowledge of HIPAA rules or current HIPAA certification.
  • Preferred: Experience supporting US clients or collaborating with distributed international teams.

Benefits

  • Fully remote work from Latin America.
  • Independent contractor engagement.
  • Full-time schedule aligned with assigned US client business hours.

Related Jobs