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HireHawk
HireHawk
11 – 50 Employees
ConsultingLogisticsMarketing
HireHawk is a recruitment service that helps companies build vetted global teams across consulting, logistics, and marketing. Its end-to-end hiring support covers workforce planning, candidate sourcing and screening, hiring, payroll administration, and compliance. The company also emphasizes a streamlined candidate experience through rapid sourcing and role-specific vetting, supporting organizations as they grow their distributed teams.
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Personal Injury Case Manager Assistant

Support pre-litigation personal injury cases for U.S. law firms remotely, coordinating medical care, records, insurance follow-ups, and communication with English- and Spanish-speaking clients.

CLChileCOColombiaECEcuadorHNHondurasNINicaraguaSVEl Salvador
$1,500 – $1,600 / month
RemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredExecutive Assistant
Cloud

Description

  • Track case priorities and follow-ups, helping Case Managers resolve outstanding tasks across pre-litigation files.
  • Update English- and Spanish-speaking clients on case progress, appointments, and treatment.
  • Arrange medical appointments, referrals, imaging, injections, and other recommended care.
  • Check appointment attendance and identify missed visits or gaps in treatment.
  • Request medical records, billing statements, treatment updates, and other outstanding provider documents.
  • Search policies, verify coverage, and communicate with insurance adjusters.
  • Keep case histories, notes, documents, and task updates accurate in the cloud-based case management system.
  • Track open tasks and unanswered requests, escalating possible delays to the assigned Case Manager.
  • Organize medical records, bills, insurance documents, and supporting materials for the demand preparation team.
  • Coordinate case transfers among Case Managers, attorneys, medical records staff, and demand preparation personnel.

Requirements

  • At least 1–3 years of hands-on U.S. personal injury case management experience; direct personal injury experience is required.
  • Prior experience supporting California personal injury cases.
  • Fluent in English and Spanish, with strong written and verbal communication skills and an empathetic, professional manner with injured clients.
  • Working knowledge of personal injury processes, treatment coordination, and insurance claims, including communication with clients, providers, and insurance representatives.
  • Experience with legal case management software for maintaining accurate notes, documents, and follow-up tasks.
  • Highly organized with strong follow-through; able to prioritize multiple cases, handle routine administrative issues, and work remotely with minimal supervision.
  • Pre-litigation experience supporting Case Managers with large caseloads is preferred.
  • Familiarity with California personal injury concepts, including Proposition 213, is preferred.
  • Experience obtaining medical records, requesting billing documents, and assisting with demand preparation is preferred.
  • Understanding of bodily injury claims, coverage verification, and policy limits is preferred.
  • Familiarity with cloud-based case management systems and paperless law firm processes is preferred.

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