GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Remote Medical Virtual Assistant – Colombia
Support a U.S. chiropractic clinic remotely with insurance verification, claims, billing, and documentation. Track clinic metrics and coordinate work across the provider and care team.
Description
- Verify patient insurance shortly after check-in, usually about 15 minutes after the scheduled appointment.
- Keep insurance records accurate, current, and complete.
- Investigate denied claims, identify causes, help resubmit claims, and follow up for missing details.
- Process Explanation of Benefits documents and reduce outstanding EOB backlogs.
- Review unpaid insurance balances and patient account concerns, coordinating their resolution.
- Assist with claims workflows, including those involving Cigna and Veterans Affairs.
- Arrange vendor payments, including payment by check when necessary.
- Track SOAP notes for completion, accuracy, and compliance.
- Monitor missed and canceled visits and spot scheduling patterns.
- Report on outstanding balances, missed and canceled visits, EOB backlogs, denied claims, and other operating measures.
- Share useful findings and actionable recommendations in reports as needed.
- Keep communication flowing among the provider, care team, and administrative staff.
- Spot workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems.
- Suggest workable changes to improve clinic operations.
Requirements
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a U.S. healthcare practice.
- Experience with insurance verification, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- Professional presence and polished communication.
- Must use macOS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with little supervision.
- A track record of leadership, ownership, or accountability in a previous role.
- Proactive approach and ability to anticipate needs.
- Strong attention to detail in billing, documentation, and reporting.
- Sound critical thinking and problem-solving skills.
- Patience and emotional intelligence when supporting a busy provider.
- Confident, organized, and professional communication.
- Takes responsibility for assigned work.
- Resourceful and self-directed when learning new processes.
- Trustworthy and dependable, with discretion in handling sensitive information.
- Experience supporting a chiropractic clinic is preferred.
- Experience with Cigna or Veterans Affairs claims is preferred.
- Experience clearing EOB or billing backlogs is preferred.
- Experience preparing operational or billing reports is preferred.
- Experience mentoring, training, or helping onboard team members is preferred.
- Experience working closely with a clinic owner, provider, or senior leader is preferred.
Benefits
- Opportunity for a performance-based pay increase after six months.
- Remote work arrangement.