Sur Global
Sur Global
501 – 1000 Zaposleni
LogistikaSvetovanjeTrženje
Sur Global je ponudnik rešitev za nearshore talente, ki podjetja povezuje z oddaljenimi strokovnjaki iz Latinske Amerike. Njegov pristop E-Migration in nearshoring podjetjem pomaga pri oblikovanju ekip na področjih prodaje, inženirstva, trženja in podpore strankam, pri čemer je iskanje talentov osredotočeno na trge, kot so Brazilija, Mehika in Argentina. Sur Global sodeluje z organizacijami, ki želijo razširiti poslovanje z oddaljenimi ekipami v Latinski Ameriki, izboljšati učinkovitost in meriti poslovni učinek svoje strategije zaposlovanja.

Bilingual Medical Virtual Assistant

Provide remote support to US healthcare clients in English and Spanish, handling patient calls, scheduling, records, and insurance tasks. Work remotely from eligible Latin American locations while coordinating with patients and healthcare teams.

Opis

  • Manage calls with patients, providers, and insurers.
  • Coordinate appointments and maintain calendars and office records.
  • Update patient details in EMR/EHR systems with care and confidentiality.
  • Check insurance eligibility, answer coverage questions, and validate patient information.
  • Assist with patient intake, admissions, and reception duties.
  • Connect patients with healthcare professionals.
  • Handle data entry, email, records, and documentation.
  • Communicate with patients in English and Spanish.
  • Observe healthcare procedures, privacy standards, and HIPAA requirements.
  • Meet attendance, productivity, and service standards while working assigned US client hours.

Zahteve

  • Speak and write English and Spanish fluently; communicate clearly and confidently on professional calls in both languages.
  • Bring experience in customer service, call centers, BPO, virtual assistance, healthcare administration, or another relevant customer-facing role.
  • Be comfortable managing frequent inbound and outbound calls.
  • Demonstrate strong organization and attention to detail.
  • Use Google Workspace, Microsoft Office, or comparable business software confidently.
  • Learn new systems, follow procedures, and handle confidential patient information responsibly.
  • Communicate effectively with patients, medical professionals, and internal teams, using sound judgment and strong interpersonal skills.
  • Work independently and reliably in a fully remote setting.
  • Be available during US business hours in Eastern, Central, or Pacific Time.
  • Have a reliable computer, high-speed internet, an appropriate home workspace, and backup equipment and connectivity.
  • Preferred: 1–2 years supporting US healthcare accounts, medical practices, insurers, or healthcare BPO operations.
  • Preferred: Familiarity with medical terminology, patient scheduling, insurance checks, or medical office workflows.
  • Preferred: Practical experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen.
  • Preferred: Experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative.
  • Preferred: Education or a degree in healthcare, nursing, medical administration, or a related field.
  • Preferred: Knowledge of HIPAA rules or current HIPAA certification.
  • Preferred: Experience supporting US clients or collaborating with distributed international teams.

Ugodnosti

  • Fully remote work from Latin America.
  • Independent contractor engagement.
  • Full-time schedule aligned with assigned US client business hours.

Sorodna delovna mesta

HireHawk

Personal Injury Case Manager Assistant

HireHawk
11 – 50 Zaposleni
LogistikaSvetovanjeTrženje

Support pre-litigation personal injury cases for U.S. law firms remotely, coordinating medical care, records, insurance follow-ups, and communication with English- and Spanish-speaking clients.

Odpri