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Sur Global
Sur Global
501 – 1.000 Angajați
ConsultanțăLogisticăMarketing
Sur Global este un furnizor de soluții pentru atragerea de talente din piețe apropiate, care conectează companiile cu profesioniști care lucrează de la distanță în întreaga Americă Latină. Abordarea sa bazată pe migrație electronică și recrutare din piețe apropiate sprijină companiile care își construiesc echipe în vânzări, inginerie, marketing și succesul clienților, concentrând identificarea talentelor pe piețe precum Brazilia, Mexic și Argentina. Sur Global colaborează cu organizații care doresc să își extindă operațiunile prin echipe la distanță din America Latină, îmbunătățind în același timp eficiența și măsurând impactul de business al strategiei lor de recrutare.
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Locurile de muncă ale companiei

Bilingual Medical Virtual Assistant

Provide remote support to US healthcare clients in English and Spanish, handling patient calls, scheduling, records, and insurance tasks. Work remotely from eligible Latin American locations while coordinating with patients and healthcare teams.

BOBoliviaCOColumbiaGTGuatemalaHNHondurasNINicaraguaPEPeru
6 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistent executiv

Descriere

  • Manage calls with patients, providers, and insurers.
  • Coordinate appointments and maintain calendars and office records.
  • Update patient details in EMR/EHR systems with care and confidentiality.
  • Check insurance eligibility, answer coverage questions, and validate patient information.
  • Assist with patient intake, admissions, and reception duties.
  • Connect patients with healthcare professionals.
  • Handle data entry, email, records, and documentation.
  • Communicate with patients in English and Spanish.
  • Observe healthcare procedures, privacy standards, and HIPAA requirements.
  • Meet attendance, productivity, and service standards while working assigned US client hours.

Cerințe

  • Speak and write English and Spanish fluently; communicate clearly and confidently on professional calls in both languages.
  • Bring experience in customer service, call centers, BPO, virtual assistance, healthcare administration, or another relevant customer-facing role.
  • Be comfortable managing frequent inbound and outbound calls.
  • Demonstrate strong organization and attention to detail.
  • Use Google Workspace, Microsoft Office, or comparable business software confidently.
  • Learn new systems, follow procedures, and handle confidential patient information responsibly.
  • Communicate effectively with patients, medical professionals, and internal teams, using sound judgment and strong interpersonal skills.
  • Work independently and reliably in a fully remote setting.
  • Be available during US business hours in Eastern, Central, or Pacific Time.
  • Have a reliable computer, high-speed internet, an appropriate home workspace, and backup equipment and connectivity.
  • Preferred: 1–2 years supporting US healthcare accounts, medical practices, insurers, or healthcare BPO operations.
  • Preferred: Familiarity with medical terminology, patient scheduling, insurance checks, or medical office workflows.
  • Preferred: Practical experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen.
  • Preferred: Experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative.
  • Preferred: Education or a degree in healthcare, nursing, medical administration, or a related field.
  • Preferred: Knowledge of HIPAA rules or current HIPAA certification.
  • Preferred: Experience supporting US clients or collaborating with distributed international teams.

Beneficii

  • Fully remote work from Latin America.
  • Independent contractor engagement.
  • Full-time schedule aligned with assigned US client business hours.

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